IT Support Specialist

Integrated Schoolhouse, Inc is seeking an IT Support Specialist to help keep technology running smoothly across educational and business client locations throughout the greater Cincinnati area. This role reports to the President/lead network engineer and supports infrastructure systems and devices while partnering with helpdesk workflows and onsite teams as needed.

The position uses multiple channels to manage incoming IT support requests, document progress, and help ensure end users are satisfied. You will also assist onsite technicians and support multiple locations throughout the week, with work split between in-person and remote based on weekly needs.

What you’ll do

• Receive and manage IT support requests for applications, hardware, peripherals, and data through helpdesk, phone, email, text notification, and in person.
• Carefully document each request, track it through resolution, and support end users throughout the process.
• Apply strong problem-solving skills and clear, professional communication when working through technical issues.
• Maintain a calm, patient demeanor in stressful situations while responding quickly to user needs.
• Understand common IT systems, software, hardware, peripherals, and troubleshooting approaches.
• Assist and train end users so they can resolve common issues with greater self-reliance.
• Work independently while managing multiple tasks and priorities, including difficult problems that require persistence and adaptability.
• Support various locations across greater Cincinnati and assist onsite techs as needed.

Skills and experience

• B.A. or B.S. in a technology-related field preferred; an Associate degree in technology will be considered.
• 4+ years of relevant experience.
• Experience supporting Mac, iPad, Windows, and Chromebooks.
• Experience with mobile device management systems.
• Experience with Office 365 and Google admin.
• Basic understanding of Windows server management.
• Network switch experience is a plus but not required.
• Ability to complete FBI and CBI background checks, Safe Parish Training, and drug screening.
• Reliable transportation and ability to drive to client sites across greater Cincinnati.
• Eagerness to learn, adaptability, flexibility, and a growth mindset.
• Ability to get FBI/CBI background checks and complete Safe Parish Training and drug screening.

Technologies you’ll work with

• Mac, iPad, Windows, Chromebooks
• Mobile device management systems
• Office 365
• Google admin
• Windows server management

Schedule, location, and job type

• Job type: Full-time
• Schedule: Monday to Friday
• Work location: In person and remote based on weekly needs, covering multiple clients throughout the week

Compensation and benefits

Salary: USD 47,500 - 52,500 per year.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application notes

• Please submit your resume including salary history and salary requirements. Applications without this will not be considered.
• No phone calls. No recruiters.