IT Helpdesk Technician

The IT Helpdesk Technician role at North Canyon Medical Center, Inc. is focused on day-to-day support through IT helpdesk tickets, with responsibility for maintaining and troubleshooting applications, hardware, and software in an onsite environment.

Key Responsibilities

• Handle IT helpdesk tickets as the primary function of the role.
• Support applications, hardware, and software, including installation, configuration, maintenance, and ongoing support of related systems.
• Participate in projects at a minimal level, when needed.

Required Qualifications

• Bachelor's Degree preferred, with three to five years of systems support.
• Knowledge of company supported hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to identify computer problems and coordinate appropriate hardware and/or software solutions.
• Ability to provide technical guidance and instructions to users for the use of PC, server, and cloud applications and systems.
• Knowledge of computer security procedures and protocols.
• Ability to communicate technical guidance and information to users clearly.
• Ability to learn and support new hardware, software, and operating systems.

Education & Location

• Location: Gooding, ID (onsite)
• Education: Bachelor's Degree preferred