IT Help Desk

Rosen Hotels & Resorts offers a supportive environment for team members who enjoy solving problems and delivering dependable, guest-focused service. This on-site IT Help Desk role in Orlando, FL provides competitive compensation along with a robust benefits package, including affordable health and dental insurance, access to an on-site medical center, holiday and birthday pay, and paid vacation plus paid personal days. Additional support includes tuition reimbursement, higher education scholarships, a 401(k) retirement savings plan, and childcare financial assistance, along with hospitality and dining discounts and family-focused resources.

What you’ll do

As the IT Help Desk, you will provide technical assistance for computer systems, hardware, software, and internet-related issues. You will respond to support requests, troubleshoot problems, and help determine and implement practical solutions while maintaining outstanding guest service in line with Company Standards.

• Respond to help desk inquiries and support requests
• Troubleshoot hardware and software issues
• Assist with network and internet connectivity
• Guide system setup and configuration
• Document and track support tickets and resolutions
• Comply with the company’s drug-free and tobacco/nicotine-free policy
• Perform all other duties as assigned

What you bring

• 1+ years of related experience
• Ability to lift up to 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA

Education

• High school diploma or equivalent preferred

Benefits

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Family Outreach Center
• And Many More Benefits