IT Help Desk Specialist

Goodwin Recruiting is seeking a frontline IT Help Desk Specialist to provide hands-on user support and troubleshoot hardware, software, and network issues for staff in an on-site role in San Francisco. Working with the IT team, this position helps maintain systems and ensures reliable assistance across the organization.

Responsibilities

• Address and close user support requests received by phone, email, or through remote desktop sessions.
• Identify and resolve problems across hardware, software, and network components.
• Deliver concise and helpful technical guidance to end users.
• Log all support tickets and their resolutions in the help desk system.
• Install, configure, and maintain computer hardware and software.
• Work with fellow IT colleagues to improve user support and overall system reliability.

Requirements

• Bilingual proficiency in Korean and English.
• Demonstrated experience in an IT Help Desk Support or equivalent technical support role.
• Solid knowledge of computer hardware, software, and troubleshooting.
• Strong communication and customer-service skills.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are advantageous.
• A degree in Computer Science, Information Technology, or a related field is preferred.

Technologies

• Remote desktop tools

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Life insurance and accidental death & dismemberment (AD&D) coverage
• Company-provided lunch
• Paid time off (PTO) and paid holidays
• Flexible Spending Account (FSA) and Dependent Care FSA
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)