True Environmental is seeking an onsite IT Help Desk Specialist in Ventura, CA to deliver first-line support and resolve end user IT issues.

Provide first-line IT service desk support to employees through a ticketing system plus phone, email, and in-person channels
Log, prioritize, and resolve incidents and service requests; ensure requests are handled through appropriate workflows
Troubleshoot and resolve issues across hardware, software, network access, and user account access
Escalate complex or unresolved problems to senior IT staff as required
Spot recurring problems and recommend improvements to support processes; apply best practices to service delivery
Maintain IT asset inventory to support equipment needs for new hires
Keep ticket records and update knowledge base documentation to support service metrics and tracking
Follow company policies, IT security practices, applicable regulatory requirements, and industry standards
Perform all other duties as required

Diploma or Bachelor’s Degree in Information Technology (or equivalent)
2-4 years of experience in IT service desk, help desk, or end user technical support
Strong troubleshooting skills and time management to manage multiple requests and deadlines
Proficiency with Microsoft Office Suite, Microsoft 365, Azure, and Windows operating systems
Experience with Active Directory, mobile device management, and ticketing or service management tools
Ability to prioritize effectively and work independently or collaboratively as part of a team
Strong verbal and written communication skills, including the ability to explain technical topics to non-technical stakeholders
Ability to maintain compliance with company policies, IT security practices, regulatory requirements, and industry standards

Location: Ventura, CA (onsite)

Pay: USD 50,000 - 83,000 per year

Minimum Experience: 2 years

Education: Diploma or Bachelor’s Degree in Information Technology (or equivalent)

IT Help Desk Specialist

Job Description