IT Help Desk Specialist

Riverside Technologies Inc supports clients with reliable, on-site technology help, and you’ll have the resources to do the same every day. Join a passionate, creative, team-centric environment where unique solutions matter, and customers’ systems stay running at their best. This is an on-site role in Roseville, MN with an hourly rate of $18 to $25.

What you’ll be doing

In this IT Help Desk Specialist position, you’ll provide hands-on support for computer systems, software, and hardware. You will help resolve issues, support day-to-day performance, and guide users when they need training or technical assistance. Your work includes diagnosing problems, working through solutions, and keeping clients’ environments operating smoothly.

• Provide on-site technical assistance for incoming questions and issues involving computer systems, software, and hardware
• Train computer users on basic computer usage
• Maintain daily performance of computer systems
• Install, modify, clean up, and repair computer hardware and workstations, as well as software and servers
• Run diagnostic programs, ask targeted questions to identify the nature of the problem, and resolve issues
• Troubleshoot and resolve technical problems involving LAN, WAN, and other systems
• Answer customer questions via email, in person, or phone
• Use systems management tools to monitor events and manage the ticket system so clients’ environments run optimally
• Perform other related duties as assigned

What you bring

• Regular, reliable attendance
• Customer service mindset with strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Availability for varying shifts based on customer needs
• Strong driving requirements: exceptional driving record and valid driver’s license (some responsibilities may include driving a company vehicle)
• Ability to travel when required
• Ability to lift 60 lbs and use proper lifting techniques
• Ability to pass drug screening and background check
• Preferred: A+ , Network+ , and Security+ certifications
• Preferred: 1-year experience in a similar role
• Plus: Bilingual

Benefits and support

• 401(k) with match
• Medical, dental, and vision
• Paid holidays
• Generous PTO plan

Culture

• Passion: A passionate work environment focused on creative solutions for customer challenges
• Creativity: A creative team that enjoys finding solutions to different problems
• Teamwork: A team-centric culture built around working with others toward a common goal