IT Helpdesk Support Technician

Center City Public Charter Schools is hiring an IT Helpdesk Support Technician to keep learning tech running smoothly across multiple campuses in Washington, DC. This onsite role supports students and staff with practical helpdesk support, device setup, and ongoing maintenance, while you help ensure technology access is reliable every day.

What You’ll Do

• Respond to and troubleshoot technical issues involving network access, computer hardware and software, printers, networked copiers, security systems, applications, replacements/upgrades, and data migration/archiving
• Configure, install, repair, and support student Chromebooks and staff Macs, plus iPhones and iPads
• Handle setup and registration of Chromebooks and Macs
• Track and update the movement of all IT assets, including laptops, desktops, printers, and projectors

Technology You’ll Support

• Apple Mac/OS X
• ChromeOS and Chromebooks
• G Suite (Google) applications
• Macs, iPhones, and iPads

What You Bring

• Personal qualities including integrity, credibility, confidentiality, and commitment to the mission of Center City Public Charter Schools
• Working knowledge of basic hardware and software systems
• System administration experience with Apple Mac/OS X, ChromeOS, and G Suite (Google) applications
• Familiarity with Mac OS support and maintenance tasks
• Ability to operate in an ambiguous, fast-moving environment while working toward clarity and solutions
• Excellent interpersonal and communication skills, including the ability to explain technology solutions to staff in non-technical terms
• High School Diploma
• 1–2 years of experience in a similar role is preferred (or any similar combination of education and experience)
• Public charter school experience is a plus
• Frequent travel between the central office and seven campuses; applicant must have a vehicle or be comfortable using public transit
• After-hours and weekend work may be required around busy transition times, such as the start or end of the school year

Compensation and Benefits

Salary: USD 45,000–52,000 per year. The employer subsidizes Medical, Dental and Vision insurance premiums.

• 401k Retirement Plan with employer match
• Pre-tax Flexible Spending Accounts
• Life and Disability Insurance
• Paid sick and personal time off

Location: Washington, DC (onsite)