IT Service Desk Support

Yoh, A Day & Zimmermann Company is hiring an IT Service Desk Support technician to support end users and maintain IT infrastructure at a chemical manufacturing facility in the Clear Lake area. This is a 12-month W2 contract focused on Level 1 and Level 2 support, with the role working onsite in Clear Lake, TX.

You will serve as a first point of contact, manage day-to-day service requests and tickets, and help keep end-user computing running smoothly. The position also includes maintaining IT assets and supporting ongoing initiatives through collaboration across teams.

What you’ll do

• Deliver Level 1 and Level 2 technical assistance and complete service requests via phone, email, walk-up support, and self-service portals while upholding high customer service standards.
• Provision, configure, deploy, and maintain end-user computing devices, including desktops, laptops, software, and peripherals, following established IT policies and procedures.
• Escalate incidents and more complex technical issues to the appropriate IT teams in line with defined operational processes.
• Monitor and manage open support tickets to ensure proper prioritization, timely resolution, and adherence to established Service Level Agreements (SLAs).
• Create, update, and maintain technical documentation such as troubleshooting guides, installation procedures, best practices, and knowledge base articles.
• Research, evaluate, and assist with implementing new technologies and solutions that support business and operational goals.
• Track and maintain IT assets, including physical and logical assets, in accordance with IT asset management policies.
• Work with cross-functional teams to support ongoing IT initiatives and continuous improvement efforts.

What you bring

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to act as a self-starter and work effectively in a dynamic, fast-paced environment.
• Strong interest in learning new technologies and expanding technical knowledge.
• Solid problem-solving, troubleshooting, and organizational skills.
• Capability to manage multiple priorities while maintaining attention to detail.
• Onsite availability in Clear Lake, TX.

Contract details and pay

• Job type: Contract
• Term: 12 month contract
• Work authorization: Candidates must work directly on W2 without sponsorship; No C2C.
• Pay: $25-30/hr on W2
• Estimated min rate: $21.24
• Estimated max rate: $30.34
• Location: Clear Lake, IA (onsite)

Benefits

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.