IT Support Administrator

Mindful Health is seeking an IT Support Administrator as the primary day-to-day technology support contact for employees and clinic technology.

Responsibilities

• Act as the first point of contact for help-desk requests; troubleshoot common issues across hardware, software, email, login, printers, and internet
• Document each request and manage it through resolution
• Provide remote support to clinical and administrative employees
• Provide onsite support and travel when needed for in-person issues
• Configure and deploy computers, monitors, phones, printers, and other IT equipment
• Support employee lifecycle changes: onboarding, offboarding, transfers, name changes, and access requests
• Create, update, and disable user accounts in approved systems
• Perform routine support tasks in Microsoft 365, Microsoft Entra ID, and Microsoft Intune
• Assist with multifactor authentication, security groups, software deployment, device enrollment, and compliance issues
• Support BitLocker recovery, Windows updates, computer resets, device replacements, and endpoint security
• Provide first-line support for AdvancedMD and other healthcare applications
• Assist with user setup, access changes, workflow questions, and technical issues in business applications
• Document unresolved problems and coordinate with vendors until issues are resolved
• Maintain accurate records of equipment, software, licenses, and assigned users
• Deploy, transfer, recover, repair, and retire IT equipment
• Assist with purchasing support, warranties, and replacement planning
• Troubleshoot phones, displays, conference-room equipment, and wired and wireless connections
• Support clinic openings, moves, equipment installations, system upgrades, documentation, and other IT projects
• Follow company security, access, HIPAA, and privacy requirements; report major security, system, compliance, or access concerns to the Director of Technology & Infrastructure

Requirements

• High school diploma or equivalent (relevant education, technical certifications, military service, and professional experience will be considered)
• At least 2 years of work experience in IT support, desktop support, help-desk support, or a related IT role
• Hands-on experience supporting Windows computers and Microsoft 365 applications
• Experience configuring and deploying computers and supporting employee onboarding/offboarding
• Experience using a ticketing or IT service-management platform
• Preferred: experience with Microsoft Entra ID, Microsoft Intune, or another endpoint-management platform
• Preferred: experience supporting AdvancedMD or another electronic health record or practice-management system
• Preferred: healthcare or behavioral health experience
• Preferred: relevant CompTIA or Microsoft certifications
• A valid driver’s license and reliable transportation are required when travel to Mindful Health locations is necessary
• Strong troubleshooting and practical problem-solving skills
• Excellent attention to detail and commitment to accurate work
• Ability to organize work, manage competing priorities, and meet deadlines
• Ability to work independently while staying responsive, accountable, and collaborative
• Strong interpersonal skills with a professional, service-focused approach
• Clear and effective verbal and written communication
• Sound judgment, integrity, and ability to handle sensitive information
• Strong understanding of confidentiality, access control, and protection of patient and business information
• Ability to document work clearly and communicate progress, delays, and concerns proactively
• Ability to take ownership of assigned issues and follow through completion or appropriate escalation

Technologies

• Microsoft 365
• Microsoft Entra ID
• Microsoft Intune
• Multifactor authentication
• BitLocker
• Windows updates
• AdvancedMD
• HIPAA
• Ticketing or IT service-management platform
• Endpoint security
• Windows computers

Benefits

• 120 hours (15 days) of paid time off annually
• 40 hours (5 days) of paid sick leave
• 24 hours (3 days) of paid bereavement leave per occurrence
• Comprehensive medical and supplemental insurance, including vision, dental, short-term and long-term disability, and life insurance
• Access to professional development opportunities to support growth and career advancement

Position Summary

• The IT Support Administrator is the primary contact for day-to-day technology support across Mindful Health
• Resolves support requests, prepares computers and user accounts, and assists with onboarding and offboarding
• Supports AdvancedMD and other business applications
• Maintains technology equipment and records

Physical and Travel Requirements

• Ability to work at a computer for extended periods, including typing and viewing a monitor
• Ability to sit, stand, bend, reach, and move as needed when installing or troubleshooting equipment
• Ability to lift, carry, push, and pull equipment weighing up to 25 pounds
• Ability to connect, disconnect, carry, and install computers, monitors, phones, printers, and related equipment
• Ability to communicate effectively by phone, video conference, email, and other business methods
• Ability to travel occasionally to assigned Mindful Health locations
• Ability to perform essential duties with or without reasonable accommodation

Performance Expectations

• Be available and responsive during scheduled work hours
• Monitor the support queue without repeated reminders
• Complete assigned work with minimal supervision
• Provide clear updates about progress and delays
• Ask for help before a request or deadline becomes overdue
• Own each assigned issue until it is resolved or escalated
• Document completed work, pending items, and next steps

Mindful Health Offers

• Ability to alternate between sitting and standing for extended periods
• Ability to lift, carry, hold, push, and pull computers, monitors, printers, and related equipment weighing up to 30 pounds
• Ability to work at desks, underneath workstations, and in equipment or telecommunications areas when installing or troubleshooting
• Ability to operate a computer or laptop for extended periods, including typing, clicking, and monitor use
• Adequate visual capabilities, including close vision, color distinction, depth perception, focus adjustment, and hand-eye coordination
• Effective verbal and written communication skills for interacting with employees, vendors, clients, and organizational leadership
• Ability to read, write, comprehend, and communicate technical and operational information
• Ability to perform essential job functions in compliance with the ADA, FMLA, and applicable federal, state, and local standards
• Dependable attendance and punctuality in alignment with organizational requirements
• Ability to travel to assigned locations and respond to occasional onsite technology needs