IT Support Analyst

Siemens Government Technologies is hiring an IT Support Analyst to deliver responsive, high-touch service desk support for executive leadership, customers, and visitors at its Crystal City, Arlington, VA corporate headquarters. This onsite role also supports AWS and Microsoft 365 cloud solutions and works closely with IT subject matter experts and Systems Administrators to troubleshoot and resolve operational issues.

Responsibilities

• Monitor incoming service desk tickets to spot broad trends and uncover dependencies that may not be visible within individual case work
• Collaborate with IT team members to resolve support requests quickly and efficiently
• Identify opportunities to improve support quality and efficiency, then implement best practices and process improvements as needed
• Identify, research, and resolve technical problems
• Provide Tier 1 support for SGT’s AWS and Microsoft 365 cloud solutions
• Work closely with Systems Administrators to troubleshoot and resolve IT operational issues
• Deliver exceptional, responsive IT support to the ELT, customers, and visitors, maintaining professionalism and urgency during all interactions
• Act as the primary point of contact for IT issues that arise within the SGT Crystal City office
• Provide onsite support for the office and perform regular walkthroughs to proactively identify and resolve potential issues
• Maintain and troubleshoot supported hardware and coordinate repairs or replacements as needed
• Support employee onboarding and offboarding, including workstation setup and account provisioning

Requirements

• Associates of Applied Science or higher degree in Computer and/or Information Technology, or comparable technical foundational certifications in ITIL, CompTIA A+, AWS, or Azure
• Minimum 1 year experience in a service/help desk or technical support role
• Experience supporting Microsoft office and Microsoft 365
• Strong problem-solving skills and methodical troubleshooting
• Ability to learn new skills and keep current with rapidly changing IT
• Ability to work independently
• Ability to provide high-touch, customer-focused IT support for executive leadership and others in a corporate headquarters environment
• Ability to commute daily to the Crystal City office and maintain punctual attendance during required hours (Monday through Friday, 8:00am to 5:00pm EST)
• Comfortable working collaboratively in-person with frequent interaction with office staff
• Flexibility to support after-hours or weekend IT support needs for critical incidents or scheduled maintenance

Technologies

• ITIL, CompTIA A+
• AWS, Azure
• Microsoft office, Microsoft 365 (M365)
• Crystal City office
• U.S. Government Security Clearance

Security Requirements

• Candidate must be a United States Citizen with the ability to obtain and maintain a U.S. Government Security Clearance

Location: Crystal City Office, Arlington, VA (onsite). Salary: USD 73,440 - 99,246 per year.