IT Support Associate

Islamic Foundation School is seeking an IT Support Associate in Villa Park, IL to help keep day-to-day technology running smoothly for staff and students. This onsite role focuses on providing hands-on technical assistance across computer hardware, software applications, and Chromebook devices, while supporting reliable technology services for the school community.

Working closely with the supervisor, the IT Support Associate will handle setup, maintenance, troubleshooting, and coordination for school events that require live streaming support. The position also includes maintaining systems and user access according to established procedures, along with documenting moderately complex work as needed.

What you’ll do

• Deliver a range of technical support services to help ensure reliable technology operations, while communicating regularly with the supervisor about project status, support needs, and technical issues.
• Support Islamic Foundation school staff and students with a professional, service-oriented approach.
• Set up and configure desktop computers, peripheral devices, and user accounts, including assigning appropriate access and security levels.
• Coordinate live streaming services and provide technical support for Islamic Foundation events as required.
• Install, repair, and maintain software, hardware, and peripheral equipment.
• Troubleshoot and diagnose technical issues, apply corrective actions when possible, and escalate unresolved matters to designated technical resources as necessary.
• Maintain and update technology systems, and administer user accounts in accordance with established procedures.
• Prepare moderately complex reports and related documentation as assigned.
• Troubleshoot, repair, and maintain computer equipment including desktop computers, laptops, Chromebooks, VoIP phones, monitors, and printers.
• Act as a liaison for technology operations by communicating with users, addressing concerns, and coordinating problem resolution as appropriate.
• Assist with system upgrades, implementation activities, and other complex technical projects as assigned.

Required technical support experience

• Ability to provide technical support for computer hardware, software applications, and Chromebook devices.

Technologies you’ll work with

• Chromebook
• VoIP phones
• Monitors
• Printers
• Desktop computers
• Laptops