Associate, IT Support

ConnectiveRx is hiring an Associate, IT Support for onsite support in Pittsburgh, PA.

Responsibilities

• Provide desktop support for internal users, onsite and remote, covering hardware, software, network, printers, scanners, and A/V equipment.
• Handle onboarding and offboarding activities, including deploying and recovering laptops and supporting IT peripheral equipment.
• Image, configure, and deploy Windows 11 workstations.
• Troubleshoot Microsoft Office 365, Adobe Acrobat, Five9 (Call Center software), and other proprietary applications as needed.
• Proactively troubleshoot production issues; capture root causes, action items, and lessons learned after incidents and infrastructure events.
• Follow and enforce company security procedures and policies by ensuring workstations meet security guidelines.
• Support production systems while working toward Service Level Agreement (SLA) requirements.
• Assist the extended IT Infrastructure Team as needed.

Requirements

• 0 to 2 years supporting IT Infrastructure functions.
• Experience with Windows 11 workstations, printers, and basic networking.
• Healthcare IT Infrastructure and HIPAA compliance experience is a plus.
• Solid understanding of desktop systems and OTS applications.
• Strong hardware skills, including working knowledge of Dell and Lenovo laptops, peripherals, printers, and basic networking to resolve issues promptly.
• Support of Apple Macs and mobile devices in a corporate environment is a plus.
• Excellent customer service skills.
• Ability to troubleshoot and resolve Tier 1 & 2 IT issues.
• Strong knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP.
• Good knowledge of cloud-based infrastructure support tools and technology.
• Strong written and verbal communication; attention to detail; strong organization; ability to manage multiple priorities; calm under pressure; ability to provide support outside of regular business hours as needed.
• Bachelor’s degree in Computer Science or Engineering (or higher).
• MCSA, A+, and Net+ certifications preferred.

Technologies

• Windows 11
• Microsoft Office 365
• Adobe Acrobat
• Five9
• Active Directory
• Group Policy
• DNS
• DHCP

Compensation & Benefits

• Hourly pay: USD 23 - 28 per hour.
• Comprehensive benefit plans including medical, dental, vision, life, and disability insurance.
• 401(k) plan participation may be available.
• PTO for vacations and personal leave (non-exempt roles).
• STO (Sick Time Off) for eligible non-exempt employees per company policy.
• Eight standard company holidays and three floating holidays annually.

Compensation may vary based on location, relevant skills, experience, and capabilities. The company may update or modify health, welfare, and other fringe benefit policies.

Time Off & Holidays

• PTO is provided to non-exempt employees for vacations and personal leave.
• STO is provided for eligible non-exempt employees according to company policy.
• PTO and STO are prorated during the first year of service.
• Eight standard holidays and three floating holidays annually, with floating holidays prorated in the first year.