IT Support Engineer I

In this onsite role in Waco, TX, you will help implement technical solutions and deliver reliable IT support for computer hardware, operating systems, and enterprise application software across a defined geographic area.

About the role

As an IT Support Engineer I, you will support multiple sites by troubleshooting and resolving straightforward issues that do not have predefined SOPs. You will also manage local technical projects and help maintain policies, procedures, and processes. The role includes determining when it is appropriate to deviate from standard practice to achieve the desired outcome.

Responsibilities

• Perform network engineering and troubleshooting, including data cabling and systems administration across a variety of software and hardware environments.
• Help ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance to management and staff to support continuous improvement of IT solutions.
• Manage local technical projects.
• Maintain and/or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers across multiple buildings in the area, as well as remote customers.
• Travel within the local or regional area to support customers.

Requirements

• 1+ years of Windows Server technologies, including AD, DFS, Print Services, and SCCM experience.
• 2+ years troubleshooting in a multi-user, high availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking experience, such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years supporting Windows, Mac, or Linux operating systems in a corporate setting.
• 2+ years supporting and maintaining a corporate network environment.
• High school or equivalent diploma.
• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

Technologies

• Windows Server technologies
• Active Directory (AD)
• DFS
• Print Services
• SCCM
• DNS, DHCP
• SSL
• OSI Model
• TCP/IP
• Windows, Mac, Linux

Compensation and location

Location: Waco, TX (onsite). Pay: USD 27 to 37 per hour.

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code
• Base salary range listed
• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• Paid time off
• Parental leave

Learn more about benefits at https://amazon.jobs/en/benefits.