IT Support Specialist

Cerex Advanced Fabrics is hiring an IT Support Specialist to keep IT systems dependable across both office and manufacturing environments in Pensacola, FL (onsite). In this primary point-of-contact role, you’ll help employees get back to work by troubleshooting day-to-day technology issues, maintaining secure and updated endpoints, and supporting onboarding and access needs.

This position reports to the IT Director and supports a combination of office and plant-floor operations. You’ll also handle installations, configurations, and post-update verification to support stable performance after software updates and security patches.

What you’ll do

• Diagnose and resolve hardware, software, and network issues to restore productivity quickly.
• Provide desktop and remote support for Windows and macOS environments.
• Troubleshoot connectivity and peripherals including TCP/IP, printers, scanners, and other devices.
• Gather and analyze details to accurately diagnose system problems.
• Escalate complex or unresolved issues to senior team members to keep resolutions timely and effective.
• Install, configure, and upgrade operating systems and business applications.
• Deploy and maintain desktop computers, laptops, printers, and related peripherals, including post-deployment verification.
• Support system stability through preventative maintenance and by monitoring for warning signs of security or performance issues.
• Create and manage user accounts in Active Directory and email systems, including provisioning access permissions and credentials for new hires.
• Support onboarding and offboarding, while maintaining accurate documentation of user access controls.
• Document, track, and prioritize support requests in the IT ticketing system; monitor queues to meet service level expectations.
• Log all service requests with detailed support notes and provide status updates to employees.
• Ensure endpoints are secure, patched, and properly backed up, and assist with enforcing IT security policies and standards.
• Support disaster recovery and backup validation processes.
• Occasionally provide after-hours support for maintenance or system updates.
• Be prepared to lift IT equipment (up to 50 lbs).

What you bring

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred), or 34 years of equivalent hands-on IT support experience.
• Proficiency with Windows operating systems.
• Working knowledge of Microsoft Office 365.
• Familiarity with Active Directory and user account management.
• Understanding of basic network protocols such as TCP/IP.
• Solid working knowledge of standard office applications (including Adobe and other productivity tools) and familiarity supporting PC hardware, printers, and common peripherals.
• Experience in a manufacturing or multi-site environment is preferred.
• A+ Certified.
• Strong verbal communication skills to explain technical issues clearly.
• Professional written communication skills for documentation and reporting.
• Excellent customer service orientation and the ability to interact professionally with employees across departments.
• Strong troubleshooting and analytical skills, with effective time management to meet service expectations.
• Ability to multitask and prioritize competing requests.
• Attention to detail, strong documentation practices, and observational skills to identify early warning signs of technical issues.

Tools and systems you’ll work with

• Windows operating systems, macOS, Microsoft Office 365
• Active Directory and email systems
• TCP/IP
• Printers, scanners, and PC hardware
• Adobe and other productivity tools
• IT ticketing system, software updates, security patches
• Disaster recovery and backup validation processes

If you’re looking for an onsite IT role where troubleshooting, system reliability, and secure access are central to daily work, this position at Cerex Advanced Fabrics aligns with those responsibilities.