IT Support Specialist

The IT Support Specialist is responsible for delivering day-to-day technical support and helping maintain EFuel’s IT systems and infrastructure. This role supports employees across multiple locations by troubleshooting hardware, software, network, and account-access challenges, while also contributing to help desk operations and Microsoft 365 administration.

Location and Schedule

• Location: West Sacramento, CA (onsite)
• Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Travel: Light travel to site locations in Northern California

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and other company equipment
• Respond to help desk requests and resolve technical issues promptly
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Assist users with password resets, multifactor authentication (MFA), and account-access issues
• Troubleshoot VPN, Wi-Fi, LAN, and general network-connectivity issues
• Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID
• Manage user permissions, security groups, file access, and distribution groups
• Support Group Policy, system configurations, software updates, and patching
• Administer Exchange Online mailboxes, licenses, and user provisioning
• Support Intune, endpoint management, and hybrid Microsoft environments
• Assist with cybersecurity initiatives, phishing awareness, and MFA deployment
• Identify and report potential security incidents
• Configure, deploy, maintain, and track company-issued devices
• Support employee onboarding and offboarding from an IT perspective
• Maintain accurate IT inventory and equipment-assignment records
• Coordinate with vendors on escalated technical issues and third-party systems
• Maintain clear documentation for IT procedures, systems, and troubleshooting steps

Required Qualifications

• Associate’s or bachelor’s degree in Information Technology or a related field is preferred; equivalent professional experience will be considered
• Three to five years of IT support or systems administration experience is preferred
• Experience administering Microsoft 365 and Exchange Online
• Working knowledge of Active Directory and Microsoft Entra ID
• Experience with Intune or another endpoint-management platform
• Familiarity with help desk ticketing systems

Preferred Experience

• Knowledge of Apple Business Manager
• Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points

Technologies

• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Active Directory, Microsoft Entra ID
• Group Policy, Exchange Online
• Intune, VPN, Wi-Fi, LAN
• Multifactor authentication (MFA), Apple Business Manager
• Cisco Meraki

Compensation

Hourly Salary: USD 26 - 28 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Work Environment and Physical Demands

• Environment: Primarily an indoor office setting with standard office equipment and facilities
• Physical demands: Light physical activity involving nonstrenuous daily administrative tasks; ability to stand or sit for extended periods

Additional Information

• This job description is not intended to include all duties, responsibilities, or activities required for the role
• Duties, responsibilities, and activities may change at any time with or without notice
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions