IT Support Specialist

England, Thims & Miller Inc. is hiring an IT Support Specialist to help keep day-to-day technology running smoothly for team members in Jacksonville, FL (onsite). This role provides white-glove, first-level support and helps strengthen the efficiency and security of the firm’s IT environment. You will play a key part in helpdesk operations, user onboarding, equipment and software provisioning, and the documentation that makes IT easier to use across the organization.

What you’ll do

• Handle helpdesk tickets as a Tier 1-2 contact for ETM employees, troubleshooting issues across hardware, software, printing, networking, and other common support needs.
• Support installation, configuration, and maintenance of IT equipment and software to keep systems secure and performing well.
• Assist with onboarding for new users, including setup and training or orientation.
• Manage IT inventory by tracking and documenting software, hardware, printers, and licenses.
• Provision computers for new and existing users in line with ETM lifecycle management practices.
• Collaborate with the IT team on projects that improve the technological infrastructure.
• Create training documentation and procedures for user-facing systems and for best-practice IT operations.

What you’ll need to be successful

• Experience using a helpdesk and RMM is a plus.
• Associate degree in Information Technology or Computer Science, or equivalent experience.
• Certifications are a plus, such as A+, Sec+, Net+, etc.
• Proven experience in an IT support role with strong fundamentals across computer systems, hardware, software, and networks.
• Strong troubleshooting skills and the ability to communicate clearly and professionally with both technical and non-technical end users.
• Familiarity with Microsoft environments and services including AD, DNS, GPOs, DFS, and related management tools.
• Willingness to learn new technologies.
• Ability to understand the challenges faced by employees in the field.
• Experience with hardware, networks, operating systems, and storage solutions.
• Deep experience with recent Microsoft desktop and server operating systems.
• Application support experience with Microsoft Office.
• Basic infrastructure knowledge such as TCP/UDP and routers/switches.

Technologies you may work with

helpdesk, RMM, Microsoft Office, Microsoft Windows 10 / 11, Microsoft Windows Server 2016 / 2019 / 2022, Microsoft Edge, Google Chrome, Mozilla Firefox, VMware, Cisco Hyperflex, Cisco Meraki, Office 365 (including Teams, Exchange Online and Sharepoint Online), Active Directory, DNS, DHCP, Group Policy, DFS, RADIUS, Cisco Duo MFA, Veeam Backups, Microsoft SQL Server, Deltek Vantagepoint, Microsoft Visio, IIS, Android, Apple iOS mobile devices, VPN, Teams/MTR, Remote Desktop Protocol (RDP), Azure / AWS, ArcGIS / ESRI, AutoCAD, Benley / Microstation, TCP/UDP, routers/switches

Benefits

• Competitive salary
• Full benefits package
• Potential performance-based bonus

What we offer: We recognize and reward hard work with a competitive salary, full benefits package, and a potential performance-based bonus.