IT Support Specialist

This onsite entry-level opportunity is designed for an IT Support Specialist who can deliver reliable help desk support while maintaining security and system stability. The role at Comstasis focuses on proactive customer assistance, ticket management, and hands-on installation and repair across Mac and PC environments.

Role Overview

The IT Support Specialist will provide proactive help desk support to help prevent customer issues, manage Help Desk tickets in a timely manner, and assist customers with troubleshooting. The position also includes documenting support activity and following up with customers to confirm resolutions.

Key Responsibilities

• Operate proactively to help head off customer problems before they escalate.
• Maintain security and stability as required support standards.
• Manage Help Desk tickets and work them to completion in a timely manner.
• Provide friendly, customer-focused assistance throughout the support process.
• Document interactions and record the steps taken toward resolution.
• Use diagnostic tools and troubleshooting methods to resolve technical issues.
• Escalate issues to the next Tier when appropriate.
• Install, make changes, and repair computer hardware and software.
• Follow up with customers to ensure issues are fully resolved.

Required Qualifications

• Customer-service orientation with strong oral and written communication skills.
• Proficiency with Mac and PC systems.
• Ability to diagnose and resolve basic computer technical issues.
• Highly organized, conscientious, ethical, and detail-oriented approach.
• Ability to execute established procedures precisely and consistently.
• Growth-minded mindset with a strong desire to grow and learn.
• Creative, capable of thinking outside established norms to create new systems and procedures.
• Demonstrated ability to learn and apply new skills.

Preferred Qualifications

• Industry certifications such as A+, Network+, ACMT, or similar (preferred).
• Coding skills (preferred).
• 2+ years of experience working in a help desk environment (preferred).

Location and Work Requirements

• Work location: In person, Hartsville, SC (onsite).
• Reliable transport and willingness to travel to and from the office and client sites throughout the Florence/Hartsville area.
• Ability to lift and carry equipment weighing up to 60 lbs.
• Willingness to undergo a background check, in accordance with local laws and regulations.
• Ability to work overtime if necessary.

Tools and Technologies

• Mac
• PC systems
• Apple ACMT
• Apple ACSP
• A+ (CompTIA A+)
• Network+ (CompTIA Network+)

Education

High school or equivalent.

Compensation and Job Type

• Job type: Full-time
• Salary: USD 34,320 - 43,680 per year
• Minimum experience: 2 years

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Certifications

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
• Apple ACMT or ACSP (Preferred)