Intermediate IT Support Specialist

The Intermediate IT Support Specialist role supports authorized company devices through installation, maintenance, field operations, and service ticket execution. This position is onsite in Shawnee Mission, KS and supports end users, technical teams, and vendors to keep IT systems running reliably.

Location and Schedule

• Location: 9100 W 74TH ST, Shawnee Mission, Kansas 66204
• Onsite: Yes
• Schedule: Full time
• Shift: Day (United States of America)

Compensation

• Hourly pay range: USD 22.22 - 41.33

Role Summary

This intermediate role installs and maintains consumer-based hardware and software, provides support through an internal service ticket system, and performs field operations for authorized company devices. Responsibilities include preventive maintenance, imaging and repairs, inventory tracking, vendor support, training, and escalation of critical roadblocks.

Responsibilities

• Install consumer-based hardware and software on devices and operating systems.
• Provide detailed updates in the internal service ticket system and follow AIT standards for devices and software.
• Perform preventive maintenance on authorized company devices.
• Lead small to mid-size projects and special initiatives within assigned timeframes.
• Follow and maintain AIT standard operating procedures for field operations.
• Support audio-video technology with minimal assistance.
• Create and reference centralized AIT Field Operations knowledge bases.
• Complete proficient-level repairs for company devices.
• Work with designated IT vendors to coordinate support.
• Provide image builds and/or modifications to Senior or ITSS leadership for validation.
• Provide training and support to relevant staff.
• Identify critical roadblocks and escalate to leadership for resolution.
• Maintain accurate IT inventory using appropriate tracking management software.
• Other duties as assigned.

Required Qualifications

• Knowledge and experience with various Internet Browsers.
• Proficiency with the Microsoft Office suite.
• Proficiency with current Microsoft and Mac operating systems.
• Proficiency with the device imaging process.
• Advanced knowledge of mobile device hardware.
• Skilled in projects and time tracking processes.
• Advanced technical troubleshooting and problem-solving skills.
• Knowledge of workstation management software.
• Experience with common peripherals and accessories.
• In-depth knowledge of IT security best practices.
• Experience with IT network hardware, software, and concepts.
• 2+ years of technical experience in a highly complex, dynamic environment.
• Hold TWO valid IT-related certifications from the approved list:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Cisco CCNA
  • ISC2 CC
  • AWS Certified Cloud Practitioner
  • Microsoft 365 Certified Endpoint Administrator Associate
  • Microsoft Certified Fundamentals series (Azure Cloud, AI, Data, Security etc.)
• High School Grad or equivalent.

Preferred Qualifications

• Experience working in a highly matrixed, healthcare environment.
• Proficient customer service skills.
• Associate degree.

Education

• Required: High School Grad or Equiv
• Preferred: Associate
• Field of study (preferred): in computer or technology related industry

Technologies

• Microsoft Office suite
• Microsoft operating systems
• Mac operating systems
• Microsoft 365
• Azure Cloud
• AI, Data, Security
• Device imaging process
• IT network hardware, software, and concepts

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Physical Requirements

Physical requirements information is available at: https://tinyurl.com/23km2677