IT Support Specialist

Sentry Computing is hiring an IT Support Specialist in Seattle, WA for an onsite role. This position combines direct customer support with hands-on technology troubleshooting, so you can help keep business systems running smoothly. You’ll work in a collaborative environment with technical teams and clients, using ticketing workflows to track issues from start to finish.

What you’ll do

• Provide technical support for desktops, laptops, printers, and business applications.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Handle help desk requests via phone, email, and ticketing systems.
• Install, configure, and update operating systems and software.
• Support Microsoft 365 and cloud applications.
• Troubleshoot user account and access related problems.
• Support network devices, VPN connections, and basic security configurations.
• Document technical problems and resolutions for clear follow-up and knowledge sharing.
• Escalate more complex technical issues to senior engineers.
• Assist with IT equipment deployment and ongoing maintenance.

What you bring

• Experience in IT support, help desk, or technical support.
• Knowledge of Windows operating systems and Microsoft 365.
• Understanding of computer hardware and software troubleshooting.
• Familiarity with networking, including DNS, DHCP, and VPN.
• Knowledge of Active Directory and user account management.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple support requests.
• Excellent analytical and problem-solving abilities.

Tools and technologies you’ll use

• Windows operating systems
• Microsoft 365
• Cloud application support
• DNS, DHCP, VPN
• Active Directory
• Ticketing systems

Pay and benefits

$55,000 - $75,000 per year.

• Dental insurance
• Flexible schedule
• Relocation assistance

Work location: In person (onsite).