IT Support Specialist

Attentus Technologies is seeking an IT Support Specialist in Seattle, WA to help business users with day-to-day technology needs. This onsite role focuses on providing technical assistance, maintaining computer systems, and resolving hardware, software, and network issues to support reliable operations.

Role Responsibilities

• Provide technical support for desktops, laptops, printers, and business applications.
• Diagnose and resolve hardware, software, and connectivity problems.
• Handle support requests via phone, email, and ticketing systems.
• Install, configure, and maintain computer equipment and software.
• Assist with Microsoft 365 and Windows environment administration.
• Support user accounts, access permissions, and password resets.
• Troubleshoot basic network, VPN, and connectivity issues.
• Document technical issues and resolutions for tracking and knowledge sharing.
• Escalate complex issues to senior IT personnel when needed.
• Assist with system updates, security patches, and equipment maintenance.

Required Qualifications

• Experience in IT support, help desk, or technical services.
• Knowledge of Windows operating systems and Microsoft 365.
• Understanding of computer hardware and software troubleshooting.
• Familiarity with networking concepts including DNS, DHCP, and VPN technologies.
• Basic knowledge of Active Directory and user management.
• Strong communication and customer service skills.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple support requests efficiently.

Tools and Technologies

• Microsoft 365
• Windows operating systems
• Windows environment administration
• DNS
• DHCP
• VPN
• Active Directory

Compensation

USD 55,000 - 75,000 per year

Work Location

Seattle, WA (onsite)

In person

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

About Attentus Technologies

Attentus Technologies is an IT services provider helping businesses manage and maintain their technology environments. Service areas include managed IT support, cybersecurity, cloud solutions, IT consulting, and technology infrastructure management. The company focuses on improving system reliability, strengthening security, and supporting efficient business operations through professional technology services.