IT Support Specialist and Hardware Assembly

Tolthawk is hiring an IT Support Specialist and Hardware Assembly professional to support users every day and help keep custom technology running smoothly. In this onsite role in Carnation, WA, you will be the frontline resource for technical questions, while also assembling custom hardware components (stream gauges) and occasionally supporting field testing.

What you’ll do

• Provide comprehensive technical support to end-users through help desk systems, handling issues involving custom hardware, software, operating systems, and network connectivity.
• Assemble custom hardware components based on customer requirements, including accurate and efficient assembly of computer hardware.
• Set up lab hardware for testing and help troubleshoot equipment issues across gauges, hardware, mobile devices, printers, and peripherals.
• Assist with setup, configuration, and assembly of computer hardware components to help ensure optimal performance.
• Manage customer support tickets end-to-end by documenting issues clearly and following through until resolution.
• Support network troubleshooting efforts involving cellular and satellite connectivity.
• Maintain and update IT infrastructure documentation, including hardware inventories and hardware diagrams.
• Collaborate with the team on system upgrades, software installations, and security patches to improve overall IT stability.
• Communicate effectively with users at all levels, providing clear guidance and technical assistance with patience and professionalism.

What you bring

• Proven experience in IT support roles with a strong understanding of help desk systems and customer service principles.
• Proficiency in Windows support, including Windows 10/11.
• Comfort working with the Microsoft Office suite and Linux operating systems.
• Knowledge of computer networking fundamentals.
• Skill in troubleshooting hardware issues such as computer hardware failures and peripheral malfunctions.
• Knowledge of software troubleshooting techniques for operating systems and applications.
• Cellular connectivity knowledge is a plus (not required).
• Strong analysis skills to diagnose complex technical problems quickly.
• Excellent communication skills to explain technical concepts clearly to non-technical users.

Tools and technologies

• Help desk systems
• Windows 10, Windows 11
• Microsoft Office suite
• Linux

Compensation and schedule

$26 to $31 per hour (USD), depending on experience.

Flexible schedule is available.