IT Support Specialist

The IT Support Specialist serves as the first point of contact for end user help desk requests at IMG Citrus, Inc. The role resolves issues or escalates them when needed, while also supporting basic IT administration and providing onsite and remote support across organizational locations.

Responsibilities

• Provide first tier support for end user requests, including hardware, software, and computer systems, and properly route issues for escalation.
• Support all organizational locations statewide with both onsite and remote assistance; travel to remote locations at least once per week using a company vehicle.
• Troubleshoot and correct problems on end user computing equipment issued by the department.
• Handle IT hardware purchasing, manage the Purchase Order system with Central Inventory, and support bank reconciliation and coding with Accounting.
• Organize and manage equipment for checkout; maintain IT hardware inventory, reorder supplies when needed, ensure proper labeling, and manage company hardware through supporting systems.
• Support onboarding and termination activities, including new account creation or deletion, issuance or repossession of hardware, and computer system setup.
• May run Ethernet cable and install hardware such as radio systems for PtP networks and Access Points.
• Set up and manage conference room Audio/Video.
• Work with supervisors to help implement internal systems that are new or needed.
• Maintain the internal ticketing system by opening daily tickets, opening follow-up tickets, and keeping the knowledge base up to date.
• Stay current with new computer technology and understand how changes relate to ongoing problems and strategic planning.

Required Education

• High School Diploma required.

Requirements

• AA Degree in Information Systems or higher, Computer Science, or a related field preferred.
• One or more years of IT desktop support experience preferred.
• Knowledge of Windows operating system (Windows 10 & above).
• Linux and Mac OS knowledge is a plus.
• Knowledge of Google Workspace environment, including Gmail, Google Sheets, Google Forms, and Google Docs.
• Knowledge of MS Office Suite including Excel and Word.
• Basic report building and dashboarding skills are a plus.
• Good documentation and inventory keeping skills.
• Proficiency using research tools to solve problems independently.
• Basic knowledge in conference room and teleconferencing A/V.
• Basic proficiency with network hardware, switches, modems, and access points expected.
• Strong communication skills for working with users.
• Strong organizational skills with the ability to prioritize work effectively.
• Innovative problem solving, research, and analytical skills.
• Valid driver’s license and clean driving record.
• Must be 21 years of age to drive a company vehicle.

Technologies

• Windows operating system (Windows 10 & above)
• Linux
• Mac OS
• Google Workspace (Gmail, Google Sheets, Google Forms, Google Docs)
• MS Office Suite (Excel, Word)
• Conference room Audio/Video
• Ethernet cable
• Radio systems for PtP networks
• Access Points
• Internal ticketing system
• Knowledge base
• Network hardware, switches, modems

Work Hours and Environment

• Full-time position.
• Monday through Friday, 40 hours per work week.
• Occasional evening and weekend work may be required as job duties demand.
• Professional office environment.
• Uses standard office equipment such as laptop computers, photocopiers, and smartphones.
• Walking and standing for short periods of time.
• Occasional bending, lifting, and carrying of objects.
• May work in an outdoor setting as required.

Location

Vero Beach, FL (onsite)