IT Support Technician

Andersen Inc. is hiring an IT Support Technician for on-site technical assistance in Dallas, TX within an international IT environment.

Responsibilities

• Provide on-site IT support services to customers at the assigned location
• Handle incoming service requests and assist with common IT-related issues
• Troubleshoot and deliver technical assistance as required
• Work independently while maintaining a professional customer experience
• Support daily operations through reliable system maintenance

Requirements

• 3+ years of practical experience in IT support, computer maintenance, or technical troubleshooting
• Ability to work independently and provide on-site assistance to customers
• Proficiency in the relevant local language to communicate with customers and understand their technical issues
• Good problem-solving skills and the ability to communicate effectively with customers
• Willingness to work as an independent contractor and accept service requests on an as-needed basis
• English level from Upper-Intermediate and above

Contract Details

• Job type: contract
• Work location: in person
• Pay range: $27.78 - $33.45 per hour

Benefits

• Stable and competitive salary
• Extensive benefits package

Nice-to-Have

• Experience providing IT support to individual customers or small businesses
• Experience working independently and managing customer visits
• Strong customer service and communication skills
• Positive customer reviews or an established profile on local service platforms
• Flexible availability

Why This Role May Be a Fit

• Andersen works with companies including Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, and Media Markt
• Company growth of 60–100% annually over the past four years
• Mentoring and adaptation systems for new employees
• Transparent performance review and assessment systems to support your development path
• Focus on continuous learning, including access to educational platforms, seminars, and practices
• A knowledge base and resource management institution established over 19 years
• Teams with streamlined processes formed since 2007, with opportunities to learn from colleagues
• Stable and competitive salary with an extensive benefits package
• Multiple growth paths, including development as a specialist or manager