IT Support Technician

Onsite IT Support opportunity in Gary, Indiana with a contract role through Robert Half and potential for a permanent position. This position supports a manufacturing facility, helping keep local systems, devices, and the service desk running smoothly day to day.

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan (available for hired contract/temporary professionals)

What You’ll Do

You will provide frontline, onsite technical support for end users across the site, diagnosing and resolving issues related to hardware, software, and access. The role includes hands-on assistance with everyday equipment used on the manufacturing floor and in administrative areas.

• Support employees with troubleshooting and resolution for hardware, software, and access-related problems across the site
• Maintain daily operations by supporting desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment
• Process service desk requests and keep documentation clear so issues are tracked and handled in a timely manner
• Troubleshoot Windows 10 and Windows 11 issues, including user accounts, device performance, and standard application problems
• Assist with Microsoft 365 support and help with routine administrative tasks tied to user productivity services
• Support local infrastructure by addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and Wi-Fi
• Maintain organized, accurate hardware inventory records and technical documentation
• Coordinate with site leadership and other IT contacts to help ensure stable technology operations

What You Bring

• 2+ years of hands-on experience in desktop support, help desk, field support, or a similar IT support role
• Proven troubleshooting ability for Windows 10 and Windows 11 environments
• Working knowledge of Microsoft 365 support, including common user issues and basic administrative functions
• Experience assisting users with PCs, laptops, printers, scanners, and mobile devices
• Foundational understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi
• Strong customer service skills with effective communication for both technical and non-technical users
• Ability to work independently, take ownership of onsite support responsibilities, and manage multiple priorities
• Manufacturing or industrial IT support experience is preferred; CompTIA A+, Network+, or familiarity with Ubiquiti UniFi is a plus

Location: Gary, IN (onsite)
Compensation: USD 21 to 25 per hour
Job Type: Contract