IT Support Technician

Dougherty Manufacturing is hiring a full-time onsite IT Support Technician in Edgewater, FL to help keep the office and production floor running smoothly. This role offers hands-on support across Windows endpoints and servers, Microsoft 365 and Active Directory, printers and endpoint hardware, plant networking, and Infor VISUAL ERP, with mentorship from the IT Lead. If you want to expand beyond basic tickets into real systems support work, this position is designed for growth.

What you’ll work on

• Tier 1 and Tier 2 deskside and help desk support across the office and the production floor
• Act as onsite remote hands for the IT Lead during remote diagnosis and remediation
• Microsoft 365 and Active Directory tasks including password resets, account lockouts, multi-factor authentication, and user provisioning and deprovisioning
• Support for printers, displays, docking stations, headsets, IP phones, and workstation moves, adds, and changes
• Imaging and deployment for Windows workstations and laptops using a standard build, plus maintaining pre-imaged spares for break/fix
• Run the Windows 10 to Windows 11 endpoint refresh: build, migrate, deploy, and retire
• Physical IT support including patch panel terminations, structured cabling, cable management, server racks, and work with the IT stockroom
• Maintain accurate ticket documentation and asset inventory records

Compensation & schedule

• $38,000 to $42,000 per year, depending on experience
• Non-exempt, hourly role with overtime eligibility
• Monday through Friday, onsite at the Edgewater plant
• Some after-hours and weekend work, scheduled in advance and paid as overtime
• An early start is preferred to support first shift when it begins

Requirements

• 1 year of hands-on IT support experience, including working a ticket queue in a service desk or help desk environment
• Accurate execution of directed remediation and precise reporting, including verbatim error messages
• Windows desktop troubleshooting skills: installation, reimaging, drivers, boot issues, and network connectivity
• Ability to repair computer hardware such as memory, storage, and power supplies
• Comfort working routine requests independently, including passwords, lockouts, print services, and new-hire onboarding
• Triage judgment, including knowing when to escalate
• Comfortable working in a manufacturing environment: willingness to wear PPE and able to lift approximately 50 pounds
• Valid driver’s license

Helpful background (nice to have)

• CompTIA A+ certification or active progress toward it
• Exposure to Active Directory, Microsoft 365 administration, networking, or Linux
• Experience in manufacturing, warehouse, or industrial IT

Benefits

• CompTIA A+ and Network+ certification costs are funded
• Some after-hours and weekend work is scheduled in advance and paid as overtime

Technologies you’ll use: Windows, Windows 10, Windows 11, Microsoft 365 (Office 365), Active Directory, Entra ID, Infor VISUAL ERP (Infor VISUAL), multi-factor authentication, and a ticketing system.