The IT Support Specialist role at Binderholz supports a production site in Live Oak, FL as the first point of contact for employees needing help with hardware, software, and network connectivity. You will handle 1st and 2nd level IT support, coordinate with headquarters to support day-to-day IT operations, and help implement IT improvements for the onsite environment.

This is an onsite position in Live Oak, FL, requiring at least 3 years of IT support experience in an enterprise environment. The ideal candidate brings hands-on troubleshooting skills across Microsoft and network technologies, along with structured communication and independent working habits.

What you will do

Provide comprehensive 1st and 2nd level IT support by analyzing and resolving incoming soft and hardware requests, staying in contact with users for status updates throughout the process.
Assist with minor systems administration tasks, including user ID creation and removal, computer operations duties, and standard system security changes as approved.
Monitor system performance and alerts proactively, then resolve issues as appropriate.
Accurately classify and maintain Service Desk knowledge in the Wiki.
Plan and implement IT applications in cooperation with local management and corporate IT.
Install and configure software or plugins for client server and workstation setups.
Install, modify, and repair IT equipment including label printers, hand scanners, and mobile devices.
Support smooth onsite IT operations by resolving performance issues with the goal of improving efficiency.
Perform other duties as assigned.

Required qualifications

Associate's or bachelor's degree in Computer Science or an IT-relevant field, or an equivalent combination of education, training, and experience.
At least 3+ years of IT support experience in a multi-site, WAN-connected enterprise.
Strong knowledge of Microsoft products, including Windows OS 7/10/11, Active Directory, and Office 2016 and Office 365.
Practical experience with TCP/IP, LAN, and WiFi including network diagnostic and troubleshooting tools.
Experience working with smartphones and cellular phones.
Strong communication and analytical approach, with independent and structured working style and high flexibility.

Additional helpful skills

Knowledge of an ERP environment.
German language skills.

Tools and technologies

Windows OS 7/10/11
Active Directory
Office 2016
Office 365
TCP/IP
LAN
WiFi
ERP
Service Desk knowledgebase (Wiki)

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Physical demands

Ability to stand and walk for extended periods; ability to sit, stand, push/pull, stoop, kneel, crouch, reach, or crawl occasionally.
Frequent lifting or moving of items up to 50 pounds.
Regular exposure to work near moving mechanical parts.
Exposure to hot, cold, wet, or humid conditions.

IT Support Specialist