IT Technical Support Analyst

The Kansas Bureau of Investigation (KBI) is seeking an IT Technical Support Analyst to support KBI computer systems and users onsite in Shawnee County, Kansas. The role provides Tier I LAN and PC assistance, troubleshooting for workstations and network-connected services, and supports security and patching practices.

Role Summary

Install and maintain KBI IT computers and devices, delivering Tier I LAN/PC support and troubleshooting for PCs, laptops, software, peripherals, and LAN/WAN networks. Provide application orientation and basic customer IT training, deploy patches, maintain hardware and software inventory, and enforce security policies through best practices and antivirus management.

Key Responsibilities

• Provide primary LAN and PC support.
• Deliver application orientation and basic customer IT training.
• Perform Tier I support troubleshooting for PCs and laptops, including software, printers, drivers, faxes, Active Directory, DHCP, DNS, Microsoft applications, and specialized agency applications.
• Deploy system patches on workstation computers.
• Apply analytical methods and root cause analysis to resolve technical issues.
• Manage IT inventory for all new and existing hardware and software licenses.
• Work with hardware and software engineers to install, configure, and maintain systems.
• Support leadership needs within the technical team and assist as required.
• Use excellent written and verbal communication when answering employee questions by email, in-person, or telephone.
• Assist users in obtaining system repairs or perform repairs directly.
• Install and configure new desktop systems in alignment with KBI IT standards and user requirements.
• Ensure agency security policy enforcement through patching workstations and peripherals and applying best security practices; manage client antivirus solutions.
• Develop or maintain procedures and reference material for system operation and technical support, including training materials for users or system support staff.
• Additional duties and responsibilities may be added at any time.

Minimum Requirements

• High School Diploma or equivalent with experience.
• Associates degree of Tech School with experience, or a College degree in Computer Science, Information Technology, or a related field with experience.
• Driver License (in-state travel is expected).
• One to four years configuring, installing, and troubleshooting operating systems, software, and hardware, including connecting peripherals (education may be substituted for experience as determined relevant by the agency).
• CompTIA A+ and Network+ Certifications, MSCE, or other relevant certifications.
• Network troubleshooting experience.
• Experience with Windows 10/11.
• Experience with Windows Server 2003 through 2022.
• Experience with LINUX (various versions).
• Experience with inventory control concepts.
• Experience with Cisco and Dell switches.
• Experience with Active Directory, GPO, DHCP, DNS.
• Experience with Microsoft SQL, SQL Express, Oracle, PostgreSQL.
• Experience with VMware ESXi and vSphere.
• Experience with encryption on files and hardware.
• Experience with ticketing systems, serving as an internal escalation point within operations.

Technologies

• Active Directory
• DHCP
• DNS
• Microsoft applications
• GPO
• Microsoft SQL, SQL Express
• Oracle
• PostgreSQL
• VMware ESXi, vSphere
• Antivirus solution
• Windows 10, Windows 11
• Windows Server 2003, Windows Server 2022
• LINUX
• Cisco and Dell Switches
• LAN, WAN
• Encryption

Compensation and Schedule

• Location: Shawnee County, KS (onsite).
• Hourly pay range: $29.57 to $39.43.
• Work schedule: Monday–Friday 8a–5p, with occasional off-hours on an off-hours call rotation.
• In-state travel is required.

Salary can vary depending on education, experience, or qualifications.

Benefits

• Day One comprehensive medical, mental, dental, and vision coverage, plus additional coverage.
• Sick and vacation leave.
• Work-Life Balance programs including parental leave, military leave, jury leave, and funeral leave.
• Paid State Holidays.
• Fitness Center at Shawnee Co locations.
• Employee discounts with the STAR Program.
• Retirement and deferred compensation programs.

Recruitment and Employment Information

• Kansas Bureau of Investigation (KBI) does not provide sponsorship for this position.
• KBI participates in E-Verify and will provide the federal government with your I-9 information to confirm authorization to work in the U.S.
• Who can apply: Anyone (External).
• Classified/Unclassified Service: Unclassified.
• Full/Part-time: Full-Time.
• Regular/Temporary: Regular.
• Eligible to receive benefits: Yes.
• Veterans’ Preference Eligible: No.
• Search keywords: TOPEKA; KBI; IT; Information Technology.

Pre-Employment Requirements

• Subject to a pre-employment process including a polygraph examination, fingerprint-based records check, and a comprehensive background investigation, including reference checks of past and present employers.
• The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements.

Application Process

1. First sign in or register as a New User.
2. Complete or update contact information on the Careers > My Contact Information page.
3. Upload required documents listed below for the Careers > My Job Applications page.
4. Start your draft job application, upload other required documents, and submit when complete.
5. Manage drafts and submitted applications on the Careers > My Job Applications page.
6. Check email and My Job Notifications for written communications from the Recruiter.

Email communications are sent to the preferred email listed in My Contact Information. Notifications are available on the Careers > My Job Notifications page.

Required Documents

• Transcripts.
• DD214 (if claiming Veteran’s Preference).

Kansas Tax Clearance Certificate

• A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas.
• Applicants (including non-residents) who receive a formal job offer must obtain a valid Tax Clearance within ten (10) days of the job offer.

Veterans Preference

• Veterans’ Preference Eligible (VPE): Former military personnel or their spouse verified as a “veteran” under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position.

Disability Hiring Preference

• Applicants with physical, cognitive, and/or mental disabilities may claim an employment preference when applying.
• Documentation verifying eligibility should not be sent with other application materials to the hiring agency; it should be sent directly to OPS.