IT Desktop Support Technician, Level 2

Day & Zimmermann is seeking an IT Desktop Support Technician, Level 2 to support end-user computing in Parsons, KS. In this onsite role, you will oversee the lifecycle of PCs and laptops while ensuring reliable installation, configuration, troubleshooting, and access control updates for users across the organization.

Working as part of the desktop and helpdesk support function, you will handle technical issues spanning workstation hardware, software, and office equipment, alongside network and infrastructure troubleshooting. You will also support telephone support needs and help coordinate and train other helpdesk personnel.

What you’ll do

• 40% Maintain, troubleshoot, install, and distribute desktop and laptop computers and office equipment.
• 20% Provide computer user support and training.
• 15% Assist users with software installation and removal, and image new computers using the corporate image.
• 10% Support network and infrastructure components including servers, routers, switches, cabling, and the telephone server; update Active Directory for changes to user and group security access.
• 10% Develop and maintain technical support documentation and desktop processes, including a knowledge base that supports general user self-service.
• 5% Coordinate work for other helpdesk support personnel; train incoming helpdesk staff on systems, processes, and procedures, and develop and maintain helpdesk procedures.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology (preferred).
• 3+ years of technical support experience across multiple hardware platforms and Microsoft operating systems and applications.
• Strong aptitude and willingness to learn and apply new computer technology while supporting existing hardware, software, and image configurations.
• Detail oriented with strong organization and time management skills.
• Strong verbal and written communication and listening skills to gather information for fast, effective diagnosis.
• Strong interpersonal skills with the ability to communicate technical concepts in a way that builds rapport; customer service orientation.
• Self-motivated, taking initiative and accepting responsibility for actions.

Technology you’ll work with

• Active Directory
• Microsoft operating systems and applications
• Servers, routers, switches
• Cabling
• Telephone server
• PCs and laptops

Compensation and benefits

Salary range: USD 61,680 - 92,520 per year.

• Medical/Rx, dental, and vision coverage
• Life, AD&D, and disability insurance
• Flexible spending accounts
• 100% paid maternity leave for up to 12 weeks, parental leave, family leave, and other paid time off
• Voluntary benefits and discount programs, including pet insurance

Minimum qualifications may also include additional job-related requirements set by third parties as part of the selection process.