IT Support & Infrastructure Specialist

Beauty Manufacturing Solutions Corp. is hiring an IT Support & Infrastructure Specialist to help keep day-to-day technology running smoothly on-site in Fort Worth, TX. This role supports servers, networks, and end-user systems while contributing to security initiatives and infrastructure improvements. You will also provide Level 1 and Level 2 support, assist with deployments and upgrades, and support critical connectivity needs, including production printing.

What you’ll do

• Deliver Level 1 and Level 2 technical support for infrastructure including servers, networks, and end-user devices.
• Monitor and maintain IT systems to support performance and security.
• Troubleshoot network environments involving switches, routers, firewalls, and wireless access points.
• Assist with upgrades, patches, and configurations for both hardware and software.
• Manage user accounts, including permissions, access control, and security configurations.
• Support IT asset management by tracking and maintaining hardware inventory.
• Provide technical support for production printers (MFPs and label printers), including troubleshooting connectivity issues.
• Support IT security initiatives such as endpoint protection, access controls, and security awareness training.
• Handle cable management, including terminating Ethernet cables per the T-568B standard.
• Document infrastructure procedures and best practices to improve consistency and knowledge sharing.
• Work on infrastructure projects including system migrations, hardware deployments, and improvements.
• Provide backup support as needed for a second site in Coppell, TX.
• Support may require occasional overtime to meet deadlines or resolve critical IT issues.
• Perform other duties as assigned.

What you’ll need

• AAS in Computer Science, Information Technology, Networking, or a related field (or equivalent experience).
• 2+ years of experience in IT support or infrastructure-related roles.
• Strong understanding of Windows Server, Active Directory, and network fundamentals: TCP/IP, DNS, DHCP, VPN.
• Experience troubleshooting network devices, performing system administration, and supporting endpoint security.
• Familiarity with ticketing systems and IT asset management.
• Basic scripting or automation is a plus (PowerShell, Bash, or Python).
• Cloud platform experience is beneficial (Microsoft 365, Azure, or similar).
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Experience communicating clearly and supporting users at all levels of an organization.
• Relevant certifications are a plus: CompTIA Network+, Security+, CCNA, or Microsoft certifications.

Tools and technologies you may work with

• Windows Server, Active Directory, TCP/IP, DNS, DHCP, VPN
• PowerShell, Bash, Python
• Microsoft 365, Azure
• CompTIA Network+, CompTIA Security+, CCNA
• Microsoft certifications

Physical requirements

• Ability to sit, stand, and walk for extended periods depending on tasks.
• Must be able to sit, balance, climb, stand, bend, squat, kneel, turn, crouch, stoop, and perform other physical activities as needed.
• Ability to lift up to 50 pounds, including moving and setting up IT equipment.
• Occasional exposure to varying temperatures, loud environments, and operational equipment such as printers and computers.
• Frequent use of a computer screen and repetitive hand motions, including keyboarding and mouse use.
• Frequent exposure to varying temperatures, loud noises, heavy machinery, fumes, or airborne particles, and exposure to vibrations and electrical/chemical environments under safe working conditions.
• Ability to work irregular or extended hours, including weekends and nights, when necessary to meet deadlines or provide support.
• Paid hourly position with time and a half pay for overtime.