IT Technical Support Specialist

Sentara Hospitals offers a stable, onsite IT support opportunity in Woodbridge, VA, backed by a comprehensive benefits package designed to support your health, financial security, and ongoing professional growth. Expect core medical, dental, and vision coverage, plus generous leave options, disability and life insurance, and a 401k/403b with employer matching. Additional perks include tuition assistance with Guild Education, student debt payoff, certification reimbursement and access to continuing education, adoption and fertility support, dependent care options, pet insurance, and legal resources. A discretionary annual bonus may be available based on system performance and eligibility, reflecting a culture that values collaboration, service, and long-term development.

The IT Technical Support Specialist role is a customer-facing position focused on delivering practical technical assistance for computer hardware, software, and monitoring systems. You will diagnose issues, help users remotely or in person, ensure proper installation and operation of IT systems, and maintain clear documentation while collaborating with IT teams. This onsite role in Woodbridge emphasizes problem solving, strong user communication, and reliable service to staff and stakeholders.

Responsibilities

• Provide technical assistance for computer hardware, applications, software devices, and monitoring systems
• Diagnose technical issues and determine appropriate fixes
• Support users remotely or on site as needed
• Ensure proper installation and functioning of IT systems
• Document and track support requests, resolutions, and system changes
• Escalate complex problems to higher-level IT teams when required
• Assist with system maintenance by installing, configuring, and maintaining IT hardware and software
• Monitor systems and applications for performance issues or security risks
• Keep systems updated with the latest patches and security measures
• Provide clear, practical technical guidance to users with varying IT knowledge
• Explain IT solutions in user-friendly language for non-technical customers
• Maintain a customer-focused, results-driven approach to prompt issue resolution
• Work independently and as part of a team in a collaborative environment
• Coordinate with other IT teams to resolve system-wide issues and implement solutions
• Provide training on IT security and best practices for system usage

Requirements

• Minimum 2 years of relevant IT experience
• Strong problem-solving skills and technical proficiency
• Customer service capabilities for diverse user groups
• HP Certification (Preferred)
• Direct printer repair experience required
• Ability to provide clear, effective technical guidance to users with varying levels of IT knowledge
• 2 years of relevant experience may be accepted in lieu of a degree

Work Details

• Location: Woodbridge, VA (onsite)
• Work shift: First (Days)