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Closed on August 9, 2026.

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Speedrack Products Group

IT Technical Support Specialist

Speedrack Products Group
Walker, MI $65k+/yr Full time Posted 2mo ago
Active Directory Application Support Cloud Platforms Computer Skills Customer Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Microsoft 365 Network Support Office 365 Onsite Remote Monitoring Specialist Technical Support Virtual Desktop Infrastructure Virtualization Windows
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Job Description

Speedrack Products Group is seeking an IT Technical Support Specialist to join their onsite team in Walker, Michigan. The role delivers hands-on technical assistance to end users while supporting an expanding network infrastructure, with a focus on Windows 10/11 maintenance, workstation configuration, new-hire onboarding, and desktop application and printer support. Some in-state travel is required to keep systems running smoothly and users empowered.

Responsibilities

  • Provide desktop operating system support for Windows 10 and Windows 11
  • Preconfigure end user laptops and workstations
  • Onboard new employees
  • Support desktop software applications
  • Install and troubleshoot network printers
  • Perform network cable troubleshooting
  • Coordinate with vendor technical support
  • Demonstrate strong customer service skills
  • Be self-motivated and capable of working independently
  • Some in-state travel required
  • Maintain regular, reliable on-site attendance during scheduled shifts, including mandatory overtime

Requirements

  • 3-5 years of experience as a technical support specialist
  • A degree, certifications, or relevant experience will be considered
  • Certifications or licenses may be considered as part of the candidate criteria (required or preferred)

Technologies

  • Microsoft Active Directory
  • DNS/DHCP
  • VmWare vSphere
  • Omnissa Horizon
  • Microsoft M365 suite
  • Microsoft Administration Portal
  • Ninja RMM
  • Barracuda ESS
  • Cisco Meraki

Job Type

  • Full-time

Compensation

Salary: $65,000 per year

Location

Walker, MI (onsite)

Working Conditions

  • This position primarily operates in a professional office setting and may require occasional travel for business purposes
  • Regularly required to sit, stand, walk, talk or hear
  • Must be able to lift and carry up to 20 pounds occasionally
  • Ability to operate standard office equipment
  • Travel: up to 10%
  • Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work as needed
  • Schedules may vary based on position or department
  • Employee must comply with all safety guidelines and workplace policies

Certifications or Licenses

  • Any certifications/licenses – required or preferred

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