IT Technical Support Specialist
Active Directory
Application Support
Cloud Platforms
Computer Skills
Customer Support
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Information Technology (IT)
IT Operations
IT Services
Microsoft 365
Network Support
Office 365
Onsite
Remote Monitoring
Specialist
Technical Support
Virtual Desktop Infrastructure
Virtualization
Windows
Job Description
Speedrack Products Group is seeking an IT Technical Support Specialist to join their onsite team in Walker, Michigan. The role delivers hands-on technical assistance to end users while supporting an expanding network infrastructure, with a focus on Windows 10/11 maintenance, workstation configuration, new-hire onboarding, and desktop application and printer support. Some in-state travel is required to keep systems running smoothly and users empowered.
Responsibilities
- Provide desktop operating system support for Windows 10 and Windows 11
- Preconfigure end user laptops and workstations
- Onboard new employees
- Support desktop software applications
- Install and troubleshoot network printers
- Perform network cable troubleshooting
- Coordinate with vendor technical support
- Demonstrate strong customer service skills
- Be self-motivated and capable of working independently
- Some in-state travel required
- Maintain regular, reliable on-site attendance during scheduled shifts, including mandatory overtime
Requirements
- 3-5 years of experience as a technical support specialist
- A degree, certifications, or relevant experience will be considered
- Certifications or licenses may be considered as part of the candidate criteria (required or preferred)
Technologies
- Microsoft Active Directory
- DNS/DHCP
- VmWare vSphere
- Omnissa Horizon
- Microsoft M365 suite
- Microsoft Administration Portal
- Ninja RMM
- Barracuda ESS
- Cisco Meraki
Job Type
- Full-time
Compensation
Salary: $65,000 per year
Location
Walker, MI (onsite)
Working Conditions
- This position primarily operates in a professional office setting and may require occasional travel for business purposes
- Regularly required to sit, stand, walk, talk or hear
- Must be able to lift and carry up to 20 pounds occasionally
- Ability to operate standard office equipment
- Travel: up to 10%
- Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work as needed
- Schedules may vary based on position or department
- Employee must comply with all safety guidelines and workplace policies
Certifications or Licenses
- Any certifications/licenses – required or preferred
Similar Jobs
