Jr. Help Desk Technician

Taygeta Scientific, Inc. offers an onsite opportunity in Seaside, CA for a Jr. Help Desk Technician. You will deliver technical support for computer systems, hardware, and software, handle incident resolution and ticket management, and provide user training. This full‑time role pays USD 18.00 - 23.00 per hour and includes benefits such as a 401(k) plan, paid time off, and professional development assistance.

Responsibilities

• Provide technical support and assistance related to computer systems, hardware, and software.
• Respond to user inquiries and deliver timely technical assistance across a range of scenarios.
• Support hardware and peripherals, including AV equipment, printers, phones, and network hardware, covering setup, troubleshooting, and procurement.
• Learn new software quickly and effectively.
• Independently master and train users on common applications such as Office 365 and Adobe Acrobat.
• Prioritize and manage issue queues, ensuring timely resolution.
• Escalate complex issues as needed to appropriate teams.
• Apply diagnostic utilities and tools to aid in troubleshooting.
• Manage incidents from initial report through resolution and ticket closure.

Requirements

• Minimum two years of help desk experience.
• At least one year of Microsoft 365 experience.
• High school diploma or equivalent (Required).

Technologies

• Atlassian JIRA
• Confluence
• NetDocuments
• Veeam
• SentinelOne
• KnowBe4
• Comodo
• Office 365
• Adobe Acrobat