Jr. Help Desk Technician
Atlassian
Av Support
Cloud Platforms
Computer Skills
Customer Service
Customer Support
End User Support
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
Issue Tracking
It Service Management
IT Services
Jira
Microsoft 365
Network Support
Office 365
Phone Support
Technical Support
Job Description
Taygeta Scientific, Inc. offers an onsite opportunity in Seaside, CA for a Jr. Help Desk Technician. You will deliver technical support for computer systems, hardware, and software, handle incident resolution and ticket management, and provide user training. This full‑time role pays USD 18.00 - 23.00 per hour and includes benefits such as a 401(k) plan, paid time off, and professional development assistance.
Responsibilities
- Provide technical support and assistance related to computer systems, hardware, and software.
- Respond to user inquiries and deliver timely technical assistance across a range of scenarios.
- Support hardware and peripherals, including AV equipment, printers, phones, and network hardware, covering setup, troubleshooting, and procurement.
- Learn new software quickly and effectively.
- Independently master and train users on common applications such as Office 365 and Adobe Acrobat.
- Prioritize and manage issue queues, ensuring timely resolution.
- Escalate complex issues as needed to appropriate teams.
- Apply diagnostic utilities and tools to aid in troubleshooting.
- Manage incidents from initial report through resolution and ticket closure.
Requirements
- Minimum two years of help desk experience.
- At least one year of Microsoft 365 experience.
- High school diploma or equivalent (Required).
Technologies
- Atlassian JIRA
- Confluence
- NetDocuments
- Veeam
- SentinelOne
- KnowBe4
- Comodo
- Office 365
- Adobe Acrobat
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