Help Desk Specialist

JCS Solutions LLC is seeking a Help Desk Specialist to deliver phone and on-site support, troubleshoot PC and printer issues, and act as the first contact for hardware/software problems.

Responsibilities

• Provide phone and in-person user support
• Troubleshoot hardware and software issues as the initial point of contact
• Support users using e-mail systems, directories, and standard Windows desktop applications
• Troubleshoot applications developed under the contract
• Diagnose and resolve PC and printer problems

Requirements

• US Citizen
• Minimum 2 years of help desk or technical support experience
• Certifications: CompTIA A+ and Security+
• Experience supporting Windows desktop applications
• Knowledge of e-mail systems and directories
• PC and printer troubleshooting skills
• Strong customer service and communication skills
• Ability to work onsite in Arlington, VA (Pentagon)
• Active Secret clearance required; Top Secret strongly preferred

Technologies

• Windows desktop applications
• E-mail systems
• Directories
• PC troubleshooting
• Printer troubleshooting

Location & Clearance

• Location: Arlington, VA (onsite)
• Clearance: Active Secret

Compensation

• Salary range: USD 55,000 - 74,000 per year

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-term and long-term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

How You Will Wow Us

• Prior experience supporting DoD or DISA end users
• Experience with DoD help desk ticketing systems
• Familiarity with military network environments and protocols