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recruitAbility

Senior Tech Support Analyst

recruitAbility
Austin, TX Remote $90k - $120k/yr Full time Posted 7d ago
Application Support Cisco Cloud Platforms End User Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Level II Mac Microsoft 365 Network Support Office 365 Onsite Remote Support Technical Support Windows
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Job Description

SupportJobs.io is listing a Senior Tech Support Analyst for recruitAbility, an Austin based managed IT services and cybersecurity firm. This role is fully remote with a local Austin focus, concentrating on Microsoft Azure and Microsoft 365 administration, remote and onsite support, and after hours escalation. The position offers a competitive annual salary, a comprehensive benefits package, and ample opportunities for professional growth across a wide range of technologies and client environments.

Benefits

  • Compensation: $90,000 – $120,000 annually, commensurate with experience.
  • Comprehensive benefits package.
  • Professional growth and certification support.
  • Opportunities to work across a broad range of technologies and client environments.

Responsibilities

  • Administer Microsoft Azure and Microsoft 365 across client environments.
  • Provide remote technical support to customers for a wide range of issues.
  • Deliver on-site technical support to customers as needed.
  • Participate in an after-hours support escalation rotation and be available for scheduled implementation and deployment tasks outside standard business hours.
  • Log time and generate detailed troubleshooting notes in real time within the ticketing system.

Requirements

  • Microsoft and Endpoint Technologies
  • Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
  • Windows Server and Windows Desktop operating systems (all supported versions)
  • macOS administration and familiarity with Apple Business Manager
  • Common desktop applications, including Microsoft Office and related productivity tools
  • Core networking concepts, including routing, switching, and firewall administration
  • Advanced networking experience with Meraki, Fortinet, SonicWall, Cisco, and Dell
  • Network services and fundamentals, including DNS, NAT, and related technologies
  • Secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access
  • Virtualization technologies, such as VMware vSphere and Microsoft Hyper-V
  • Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery
  • Automation and scripting
  • Basic scripting and query experience, including PowerShell and KQL

Technologies

  • Microsoft Azure
  • Microsoft 365
  • Exchange
  • Intune
  • Defender
  • Entra ID
  • Windows Server
  • Windows Desktop
  • macOS
  • Apple Business Manager
  • Microsoft Office
  • Meraki
  • Fortinet
  • SonicWall
  • Cisco
  • Dell
  • DNS
  • NAT
  • Site-to-site VPNs
  • Point-to-site VPNs
  • Global Secure Access
  • VMware vSphere
  • Microsoft Hyper-V
  • Datto
  • Veeam
  • AppAssure / Rapid Recovery
  • PowerShell
  • KQL

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