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Tata Consultancy Services

Service Desk Engineer

Tata Consultancy Services
San Antonio, TX $29k - $30k/yr Full time Posted 2d ago
Active Directory Cloud Platforms Customer Service Customer Support Desktop Support End User Support Help Desk Support Incident Management Information Technology (IT) IT Services ITSM Microsoft 365 Office 365 Phone Support Remote Support Service Delivery Service Desk Technical Support Windows
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Job Description

Service Desk Engineer at Tata Consultancy Services, onsite in San Antonio, TX, with a salary of USD 29,000 - 30,000 per year and a minimum of 1 year of experience.

Responsibilities

  • Answer inbound calls at the Premium Client Service Centre in a professional, timely manner, resolving technical issues over the phone and via remote support.
  • Provide direct assistance to clients with end-user faults, guiding through troubleshooting steps to reach resolution.
  • Handle non-fault related requests such as software installations, data and application access, and onboarding new hires with required technology setups.
  • Operate as part of a complete service team to deliver effective solutions that meet customer needs and support product and service improvements.
  • Regularly identify repetitive faults by communicating with other support groups and the service desk leadership team.
  • Collaborate with business areas to offer guidance and solutions, proactively identifying technology enhancements to boost daily productivity.
  • Contribute to process or knowledge documentation as required to support knowledge sharing and consistency.
  • Participate in testing and implementation phases for changes and enhancements to systems and applications used by business units.

Requirements

  • Minimum one year of experience in a technical service desk environment.
  • Strong written and verbal communication skills.
  • Ability to identify, diagnose, and resolve issues.
  • Proficiency with MS Office Professional (all variants).
  • Working knowledge of operating systems, including Windows variants.
  • Solid technical ability with investigative and problem-solving skills.
  • Ability to collaborate across functions and reporting lines to drive results.

Technologies

  • MS Office Professional (All Flavours)
  • Windows
  • Windows Vista
  • Windows 11 Desktop OS
  • MS Office 365
  • MS Outlook / Exchange
  • Active Directory
  • MS SCCM
  • VDI (Virtual Desktop Infrastructure)
  • TCP/IP
  • DHCP
  • DNS
  • Corporate Mobile Devices
  • BYOD O365 Mobile Suite
  • Helpdesk / Call Management system

Job Details

  • Location: San Antonio, TX (onsite)
  • Salary: USD 29,000 - 30,000 per year
  • Experience: 1 year minimum
  • Job ID: 422236
  • Job Function: Technology
  • Role: Engineer

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