Service Desk Engineer

Service Desk Engineer at Tata Consultancy Services, onsite in San Antonio, TX, with a salary of USD 29,000 - 30,000 per year and a minimum of 1 year of experience.

Responsibilities

• Answer inbound calls at the Premium Client Service Centre in a professional, timely manner, resolving technical issues over the phone and via remote support.
• Provide direct assistance to clients with end-user faults, guiding through troubleshooting steps to reach resolution.
• Handle non-fault related requests such as software installations, data and application access, and onboarding new hires with required technology setups.
• Operate as part of a complete service team to deliver effective solutions that meet customer needs and support product and service improvements.
• Regularly identify repetitive faults by communicating with other support groups and the service desk leadership team.
• Collaborate with business areas to offer guidance and solutions, proactively identifying technology enhancements to boost daily productivity.
• Contribute to process or knowledge documentation as required to support knowledge sharing and consistency.
• Participate in testing and implementation phases for changes and enhancements to systems and applications used by business units.

Requirements

• Minimum one year of experience in a technical service desk environment.
• Strong written and verbal communication skills.
• Ability to identify, diagnose, and resolve issues.
• Proficiency with MS Office Professional (all variants).
• Working knowledge of operating systems, including Windows variants.
• Solid technical ability with investigative and problem-solving skills.
• Ability to collaborate across functions and reporting lines to drive results.

Technologies

• MS Office Professional (All Flavours)
• Windows
• Windows Vista
• Windows 11 Desktop OS
• MS Office 365
• MS Outlook / Exchange
• Active Directory
• MS SCCM
• VDI (Virtual Desktop Infrastructure)
• TCP/IP
• DHCP
• DNS
• Corporate Mobile Devices
• BYOD O365 Mobile Suite
• Helpdesk / Call Management system

Job Details

• Location: San Antonio, TX (onsite)
• Salary: USD 29,000 - 30,000 per year
• Experience: 1 year minimum
• Job ID: 422236
• Job Function: Technology
• Role: Engineer