Service Desk Technician

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through strategic solutions across Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. In this onsite role in Mechanicsburg, PA, you will help deliver reliable first-level support while working closely with internal technical teams and customers.

Compensation: USD $50,000 to $70,000 per year. Actual compensation will be determined based on several factors permitted by law.

What you’ll do

• Serve as the first point of contact for assigned users, providing first-level issue resolution for software application problems.
• Handle user-reported incidents to the extent of your expertise using established tools, procedures, and support case policies.
• Respond to technical assistance requests in person, via phone, or electronically.
• Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
• Support installation, troubleshooting, diagnosis, and resolution of Windows servers and other computer-related equipment issues to help maintain functional operations.
• Receive and process workload assignments only from the technical support division team leaders and/or supervisor through contractor lead.
• Meet with the technical support team daily or as required to review new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation.

What you bring

• 1+ years of experience in a Service Desk environment.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance required.

Benefits

• Healthcare benefits
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance

EEO

AMERICAN SYSTEMS provides equal employment opportunity (Race/Sex/Disability Status/Veteran Status).