Specialist II, National Technical Support

FUJIFILM Healthcare Americas Corporation is hiring a Specialist II, National Technical Support to support HCUS customers across CT and portable X-ray products. This role combines hands-on technical troubleshooting, customer training, and field support, with the added stability of a strong benefits package and the opportunity to keep complex imaging equipment performing at its best.

What you’ll do

• Deliver national-level technical support to HCUS personnel using telephone support and on-site visits.
• Perform remote and over-the-phone troubleshooting and diagnostic analysis with customers and dealers via phone and email.
• Adhere to a 15-minute response time for returning service calls.
• Support sales and marketing efforts by promoting HCUS product(s).
• Prepare and share CT product information with HCUS personnel to improve their ability to perform product-related tasks.
• Conduct routine technical classes (with or without assistance) and create training curriculum.
• Help roll out new CT products by participating in installations as needed.
• Assist with configuration, repair, and testing of portable X-ray systems.
• Perform electrical, mechanical, and cosmetic repair of portal X-ray systems and components.
• Assist with technical interviews for prospective field service candidates and maintain excellent working relationships across HCUS departments.
• Work overtime and odd hours as needed, including at the “last minute,” and travel extensively to customer sites for problem resolution.
• Analyze, evaluate, diagnose, and resolve extremely complex equipment issues quickly and effectively.
• Follow and help ensure compliance with safety practices and quality procedures, and promote the image and reputation of HCUS internally and externally.
• Comply with all applicable U.S. FDA medical device regulatory requirements, applicable ISO 13485 standards, and all other applicable laws, regulations, and standards.
• Perform other duties as directed by the Manager, National Technical Support.

Required skills and experience

• At least 7 years of prior experience maintaining and troubleshooting CT equipment at other companies, or at least 5 years of HCUS Service experience with demonstrated CT proficiency.
• Ability to operate all required test equipment for servicing CT and X-ray equipment.
• Bachelor’s degree from an accredited four-year college (preferably electronics-related) or equivalent experience.
• Microsoft Office proficiency.
• Must be able to provide national-level technical support in CT and demonstrate strong problem-solving ability.
• Soldering proficiency is desired.
• Ability to manage and support multiple projects at the same time.
• Strong communication, computer, and self-motivated work style.
• Willingness to travel and work long hours.
• Valid driver’s license with a safe driving record and significant travel.

Schedule, travel, and physical environment

• Location: Twinsburg, OH (onsite)
• Travel: Ability to travel up to 50% may be required based on business need.
• Typical work includes usual medical, clinical environments, including sites under construction.
• Must be able to physically work in high magnetic fields of up to 3 Tesla, which could affect implanted medical devices made of ferrous material and potentially cause serious injury and/or death.

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401K
• Paid Time Off

COVID-19 vaccination and credentialing information

• If applicable government vaccine mandates become effective and enforceable, the Company will require full COVID-19 vaccination for covered positions, unless an accommodation is granted for medical or sincerely held religious belief, or other legally required exemption.
• If vendor credentialing or similar requirements exist, applicants must comply with facility credentialing requirements, including vaccine requirements.
• The Company encourages COVID-19 vaccination and requires the successful candidate to be willing to test periodically and wear a face covering indoors as required, unless an accommodation is granted.

Accommodations (ADA)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, contact the HR Department at [email protected] or (330) 425-1313.