Sr Technical Support Engineer

HERE Technologies is looking for a Sr Technical Support Engineer to strengthen customer outcomes across HERE’s location products and services. In this onsite role in Chicago, you will support customers through the full lifecycle, from evaluation to production and optimization, while tackling complex technical challenges involving HERE data, APIs, SDKs, and applications.

Beyond resolving issues, the role emphasizes building AI-powered tools and automation that improve troubleshooting quality and speed, and turning repeat problems into reusable capabilities for the Technical Support organization.

Role focus

• Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications.
• Build AI-powered tools and automation to improve troubleshooting, issue resolution, and overall support quality.
• Identify recurring technical problems and convert successful solutions into reusable capabilities and workflows.
• Experiment with emerging AI technologies and identify practical opportunities to apply them within Technical Support.
• Develop and share engineering practices, knowledge, and solutions that support the broader Technical Support organization.

What you bring

• 3+ years of experience in Technical Support, Application Support, Software Engineering, DevOps, SRE, Solutions Engineering, or a related technical role.
• Strong troubleshooting skills with APIs, SDKs, cloud applications, or distributed systems.
• Hands-on programming or scripting experience, preferably Python, with experience working with REST APIs.
• Hands-on experience building, prototyping, or experimenting with Generative AI applications or AI-assisted workflows. Experience with RAG, agents, LLM evaluation, or production AI deployment is a plus.
• Strong customer communication skills, including the ability to translate complex technical problems into clear solutions and collaborate across engineering and product teams.

Technologies you’ll work with

• Python
• REST APIs
• Generative AI
• RAG
• agents
• LLM evaluation

Location and compensation

• Location: Chicago, IL (onsite)
• Salary: USD 90,000 - 95,000 per year
• Minimum experience: 3 years

Benefits

• Health (Medical/Dental/Vision) insurance
• Retirement savings plans
• Paid time off & leave policies
• Annual performance bonus (subject to company and individual performance)

HERE Technologies is a location data and technology platform company. Its customers use HERE solutions to improve outcomes, whether that means helping a city manage infrastructure, supporting businesses with asset optimization, or helping drivers reach destinations safely. HERE also focuses on innovation, opportunity, and inclusion to improve people’s lives.

As part of HERE Technologies employment processing, candidates will be required to successfully complete a background verification. Offers of employment and any related claims are subject to successful completion of that verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records.

HERE is an equal opportunity employer and evaluates qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, HERE has developed an affirmative action program (AAP), and portions of the AAP are available for review by applicants and employees through the People Team.