Software Engineering

Software Engineering Support Jobs

12 jobs found

1d ago

Technical Support Engineer (Robotics)

Tutor Intelligence Watertown, MA

Watertown, MA

1d ago

$80k - $110k/yr Full time Application Support Hardware Support Phone Support

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Job Description

Tutor Intelligence builds robots that depend on both reliable software and clear, actionable diagnostics. As a Technical Support Engineer (Robotics), you’ll be the first engineering stop for robot escalations during your shift, diagnose issues using logs, telemetry, and video, and help restore robots to production. You’ll also contribute to longer-term fixes by improving playbooks, shipping small improvements safely, and using AI coding agents to speed up investigation and code changes.

What you’ll do

Handle every robot escalation received from support teams during your shift via phone and Slack, using logs, telemetry, and video to diagnose the problem and get the robot back to work.
If an issue is urgent and beyond what you can resolve, escalate to the software engineer on-call.
Share the nights-and-weekends on-call rotation with the software engineering team.
Scope and own fixes for recurring issues, including small robot-side bug fixes, improvements to customer-facing UI, and hardware error messages that guide an operator or technician on the next steps.
Make small feature tweaks requested by customer support teams.
Ship small, well-tested PRs into a large production codebase while following team conventions.
Track larger software issues using data such as frequency, which robots are impacted, and the uptime cost, then raise them to the core software team with a clear write-up.
Improve the support playbooks so fewer incidents require an engineer.
Use AI coding agents heavily every day for both investigation and code writing.

Schedule and on-call coverage

Works a fixed weekday shift, either early (7:00am–3:00pm ET) or late (11:00am–7:00pm ET).
During shift hours, your team is on-call first for engineering debugging, with a software engineer on-call behind you for additional support if needed. The escalation feed comes from a 24/7 support team.
Outside shift hours, you participate in the nights-and-weekends on-call rotation with engineering.
As the team grows, Technical Support Engineers will take on a larger share of after-hours coverage.

What you bring

Experience debugging production software, especially software that depends on hardware (robotics experience not required).
Comfortable reading and writing Python and navigating a large codebase you did not write.
Ability to produce reliable, maintainable code that includes testing, debugging, and integration, aligned with team conventions.
Fluency with the Linux command line, SSH, and reading logs.
Clear communication of progress, blockers, and tradeoffs, including to non-engineers and under time pressure.
Strong documentation habits, including ticket updates, commit messages, and issue write-ups.
Ability to work the assigned shift and take on-call shifts, including nights and weekends.
A degree in computer science, mechanical engineering, robotics, or a related field.

Tools and technologies

Python, Linux command line, Linux, SSH, Slack, AI coding agents, and shipping PRs.

Compensation and location

Location: Watertown, MA (onsite)
Salary: USD 80,000 - 110,000 per year

Benefits

Health insurance fully covered by the employer (no premium paid by you).
Managed 401(k).
Unlimited PTO and all federal holidays off for full-time salaried employees; hourly employees receive 16+ accrued paid time off plus 1.5x pay on federal holidays.
Regular in-office meals and team social events throughout the year.

Nice to have

Experience with robots, industrial automation, PLCs, or other field hardware.
Experience on an on-call rotation, or on a support or operations team at a hardware or infrastructure company.
Comfort with SQL and pulling your own data from dashboards and log search.
Experience with systemd, Docker, networking, or VPNs.
Experience writing runbooks or troubleshooting guides.

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4d ago

2027 University Graduate - Technical Support Consultant

Adobe San Jose, CA

San Jose, CA

4d ago

$55k - $107k/yr Internship AEM Aem Cloud Service Application Support

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Job Description

Adobe is seeking a 2027 University Graduate intern to support the Adobe Experience Manager (AEM) Customer Engineering team. In this hybrid role based in San Jose, CA, you will build internal tools and help support enterprise AEM customers while learning the AEM technology stack and practical support workflows.

This internship is designed for hands-on experience across debugging, diagnostics, and documentation, with collaboration across Product Engineering and Customer Success. You will work alongside teammates to understand cross-functional operations and improve how customer support issues are investigated and resolved.

What you’ll do

Learn AEM’s full technology stack, from authoring and publishing through backend components such as Sling, OSGi, and Oak, and frontend frameworks including HTL and React.
Design and develop internal tools and automation that help Customer Engineering streamline diagnostics and support workflows.
Analyze current processes, identify efficiency opportunities, and build practical solutions to improve how work gets done.
Investigate and help resolve AEM issues while learning debugging techniques used in enterprise environments.
Contribute to internal documentation and wikis to keep information flowing and support continuous knowledge sharing.
Participate in team discussions and standups to learn agile workflows and customer support methodologies.
Partner with internal stakeholders across Product Engineering and Customer Success to understand cross-functional operations.

What you bring

Currently enrolled full time and pursuing a degree in Computer Science, Information Technology, or a related technical field (or equivalent). Expected graduation date: December 2026 to June 2027.
1 to 2 years of experience with HTML, JavaScript, CSS, REST APIs, JSON, and XML.
Experience with Java or Python and an understanding of object-oriented principles.
Excellent communication and collaboration skills.

Technology areas involved

Adobe Experience Manager (AEM)
Java, Sling, OSGi, Oak, Adobe I/O Runtime
Microservices and CI/CD automation through AEM Cloud Manager
React, GraphQL, HTL
HTML, JavaScript, CSS, REST APIs, JSON, XML
Python

Internship location and work model

All 2026 Adobe interns will be co-located hybrid, working between their assigned office and home.
Interns will be based in the office where their manager and/or team are located for the most support and collaboration.
Managers and their organization determine the frequency of in-office time to meet priorities.

Pay range

The U.S. pay range for this position is $54,900 - $106,800 annually.
Pay varies by work location and may also depend on job-related knowledge, skills, and experience.
In California, the pay range is $73,800 - $106,800.

Interview AI use guidelines

The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation.
If tools are used inappropriately or in a way that misrepresents your work, the application may not move forward.

State-specific notices

California: Fair Chance Ordinances
Colorado: Application Window Notice Nov 01 2026 12:00 AM
Massachusetts: Massachusetts Legal Notice

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17d ago

Tier 1 Help Desk

Accenture Federal Services Colorado Springs, CO

Colorado Springs, CO

17d ago

$89k - $170k/yr Full time Active Directory Application Security Argocd

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Job Description

Support the first line of technical assistance for employees and customers in an Agile IT environment.

Responsibilities

Respond to incoming help desk requests via phone, email, chat, or the ticketing system
Perform Tier 1 troubleshooting for hardware, software, network, and account related issues
Document each interaction, including steps taken and resolution details, directly in the ticketing system
Resolve issues when possible; for unresolved or complex problems, escalate to Tier Two or specialized support teams
Assist with password resets, account unlocks, and basic user administration tasks
Walk users through step-by-step solutions in a clear and patient manner
Follow established procedures, SLAs, and escalation paths
Monitor system alerts and report potential issues to senior staff
Participate in Agile ceremonies as required, including standstands, retros, and sprint planning

Requirements

1+ year experience supporting a technical Help Desk, including work with Active Directory and User Permissions, software patch management, computer hardware, operating systems, and/or common business applications
Demonstrated ability to troubleshoot basic technical issues using documented procedures
Ability to meet DoD 8570 IAT II requirements by obtaining Security+ or higher within 90 days of hire
Active TS/SCI clearance or higher required

Technologies

Active Directory
Security+
Linux scripting
GitLab
Jira
Confluence
ArgoCD
AWS
Terraform
Kubernetes

Bonus Points

Experience with Linux scripting, GitLab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, and/or Agile practices
CompTIA A+ or Network+ (or similar certifications)
Strong communication skills and a customer first mindset

Location & Salary

Location: Colorado Springs, CO (onsite)
Salary: USD 89,000 - 170,200 per year

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19d ago

Engineer, Premier Technical Support

Intercontinental Exchange Holdings, Inc. Jacksonville, FL

Jacksonville, FL

19d ago

Full time Backend Developer .NET API

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Job Description

The Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. This role centers on resolving complex production problems and helping clients improve their platform, integrations, and workflows across the loan lifecycle, with emphasis on correspondence loan purchase, delivery, and investor compliance.

Key Responsibilities

Lead resolution of complex production incidents, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.
Act as the primary escalation point for high-impact correspondent client issues.
Advise clients on ICE Mortgage Technology products, APIs, and integrations, guiding adoption of new products and transformation initiatives.
Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions.
Lead workflow optimization efforts to reduce funding turn times and improve investor delivery accuracy.
Configure and troubleshoot Encompass components such as forms, fields, business rules, milestones, and eFolder organization.
Resolve data mapping issues involving MISMO/XML, ULI, loan terms, fees, and investor delivery requirements.
Diagnose UI, API, data integrity, and performance-related issues across environments.
Build partnerships with client stakeholders and internal ICE teams, mentor junior team members, and contribute to service quality and process improvements.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure.
5+ years of hands-on Encompass experience as an administrator, consultant, support engineer, or advanced user.
Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms.
Strong knowledge of the loan lifecycle from origination through purchase and delivery.
Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem.
Proven ability to advise executive stakeholders and translate technical topics into business language.
Strong prioritization and project management capabilities.
Ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
Collaborative approach with a continuous improvement mindset.
Ability to travel up to 10%.

Technologies

Encompass
MISMO/XML
ULI
eFolder
HMDA
TRID
APIs and REST services
AWS, Azure
SQL, NoSQL
JavaScript
Microsoft .Net
AppDynamics

Preferred Knowledge and Experience

Correspondent Lending experience, including delegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems.
Technical experience spanning APIs and REST services, AWS or Azure, SQL and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics.
AI and analytics experience using analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early.

Location and Role Setup

Jacksonville, FL (onsite)

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19d ago

Desktop Support Engineer I

Specialty Appliances LLC Cumming, GA

Cumming, GA

19d ago

Full time Active Directory Azure Ad / Entra Id Cloud Platforms

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Job Description

Provide hands-on and remote IT support for end users and lab environments, with a focus on Windows, identity, networking, and cloud-connected systems.

Responsibilities

Deliver on-site support at the Cumming, GA lab and remote support to other company labs using phone, Microsoft Teams, the ticketing system, and remote-control tools
Install, configure, and troubleshoot Windows, macOS, and Linux workstations and laptops
Support device and peripheral needs, including printers, scanners, docking stations, and other lab equipment
Prepare, deploy, and retire devices using standard build procedures, including new-hire setups and offboarding
Troubleshoot CAD and production workstations and connected lab equipment; coordinate with vendors when issues fall outside internal scope
Apply software updates and patches following established schedules and change procedures
Maintain accurate hardware and software asset inventory
Be available for occasional after-hours or weekend maintenance and urgent production support across Eastern and Central time zones
Perform Active Directory and Microsoft Entra ID account administration, including onboarding/offboarding, password resets, account unlocks, and group membership changes
Support MFA enrollment, sign-in issues, and access-related problems; escalate required policy changes to senior team members
Assist with the transition from on-premises Active Directory to Entra ID, including device enrollment, user communication, and post-migration troubleshooting under guidance
Support Microsoft 365 applications for end users, including Outlook, Teams, OneDrive, and SharePoint
Perform first-line troubleshooting for wired, wireless, VPN, and internet connectivity; gather diagnostics before escalating
Handle on-site Cumming tasks such as patching cables, replacing network devices, moving equipment, and checking UPS units
Act as on-site hands for senior engineers and vendors on infrastructure work; coordinate remote hands for other labs
Monitor assigned system and service health alerts and route issues to the correct owner
Triage user-reported issues involving AWS, Azure, and vendor-hosted applications; determine whether impact is local, network, identity, or service-side
Open, track, and follow up on vendor support cases, keeping users and internal stakeholders informed
Complete basic, well-documented administrative tasks in AWS and Azure as assigned (with appropriate access and oversight)
Document tickets thoroughly, including troubleshooting steps, known root cause, and resolution
Create and maintain knowledge base articles, how-to guides, and standard procedures for recurring issues
Follow security and compliance practices required by HIPAA, ISO 13485, and 21 CFR Part 11, including access controls, change records, and appropriate handling of protected health information
Promptly report suspected security incidents, phishing attempts, or policy violations through established channels
Use AI-assisted tools (e.g., Claude, Microsoft Copilot) for research, drafting documentation/KB articles, and building simple scripts
Verify AI-generated outputs before acting, especially for commands or configuration changes on production systems
Follow organizational AI usage policies and avoid sharing sensitive company or patient information with external AI services
Communicate work status, progress, and blockers clearly; ask for help after initial research when needed
Receive feedback and apply it to improve work quality; help others when asked
Participate in learning activities tied to agreed training and certification goals and maintain respectful collaboration
Participate in culture fit interviews as part of the recruiting process

Requirements

Working proficiency supporting Windows 10/11 desktops and laptops, including setup and reprovisioning, drivers, patches, user profiles, printers, and common peripherals
Foundational experience with Active Directory user and group administration (account creation, password resets, unlocks, group membership) and awareness of Microsoft Entra ID and MFA, including differences between cloud identity and on-premises AD
Ability to support Outlook, Teams, OneDrive, and SharePoint, including mailbox access, sync, and basic licensing issues
Understanding of core networking concepts: TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN; ability to use tools such as ping, ipconfig, tracert, nslookup to isolate connectivity issues
Basic ability to navigate and troubleshoot macOS and Linux, including user accounts, network settings, application installation, and common command-line tasks
Conceptual understanding of AWS and Azure (VMs, storage, identities/roles) sufficient to triage user-facing issues and route them correctly
Experience working from a ticket queue, documenting troubleshooting steps/resolutions, and supporting users with remote-control tools
Patient, professional communication with non-technical users; ability to minimize disruption to lab production
Clear technical communication in plain language by phone, Teams, and email, including escalation with context and steps already taken
Accountability for tickets from intake to resolution using documented procedures and keeping users informed
Eagerness to build depth across Windows, identity, networking, and cloud; asks questions after initial research; comfortable with change during modernization
Ability to handle access to user accounts, devices, and patient-related data with confidentiality and sound judgment
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
Entry-level certifications such as CompTIA A+, Network+, Security+, MS-900, AZ-900, MD-102, or AWS Certified Cloud Practitioner
Exposure to endpoint management tools such as Microsoft Intune and Windows Autopilot
Exposure to hybrid identity concepts (e.g., Entra Connect or Cloud Sync, hybrid-joined devices) or participation in an AD-to-Entra migration
Experience with Apple device management such as Jamf or Intune for macOS
Familiarity with basic scripting in PowerShell or Bash to automate routine tasks
Experience supporting multi-site organizations or remote locations
Exposure to regulated healthcare, medical device, or manufacturing environments (e.g., HIPAA, ISO 13485)
Exposure to supporting 3D scanners, 3D printers, CAD workstations, or specialized production equipment
Valid driver’s license and willingness to travel to another lab location only if an unusual situation requires on-site support

Technologies

Windows 10, Windows 11
Active Directory, Microsoft Entra ID, MFA
Microsoft 365: Outlook, Teams, OneDrive, SharePoint
Networking: TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN; ping, ipconfig, tracert, nslookup
macOS, Linux
AWS: virtual machines, storage
Azure: virtual machines, storage
Microsoft Copilot, Claude
PowerShell, Bash
Jamf, Microsoft Intune, Windows Autopilot, Endpoint Administrator (MD-102)
Certifications/Foundations: Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Network+, CompTIA Security+, AWS Certified Cloud Practitioner
Hybrid identity: Entra Connect, Cloud Sync
Compliance: HIPAA, ISO 13485, 21 CFR Part 11

Benefits

Medical, Dental & Vision Insurance
Short-term Disability, Long-term Disability, AD&D and Life Insurance Policies
Paid Vacations
9 Paid Company Holidays
Bonus Plan
401(k) with Company Match

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21d ago

IT Desktop Support Engineer

Axiom Technologies Charlotte, NC

Charlotte, NC

21d ago

Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Axiom Technologies is hiring an IT Desktop Support Engineer to support end users on an onsite basis in Charlotte, NC. In this role, you will provide first- and second-level support for desktop computing environments, working through common desktop, mobile, and peripheral issues using both ticketing and direct assistance.

You will also help maintain a secure and reliable end-user environment by installing operating systems and applications, provisioning workstations, troubleshooting connectivity using remote tools, and supporting ongoing patching and data protection expectations.

What you’ll do

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Handle service requests and incidents through a ticketing system, phone, or in-person support.
Install, upgrade, and maintain operating systems across Windows, macOS, and Linux, along with required software applications.
Troubleshoot hardware, software, and peripheral issues such as monitors, keyboards, and docking stations.
Set up and configure new employee workstations, including user accounts and permissions.
Maintain accurate IT equipment documentation and support asset inventory processes.
Assist with employee onboarding and offboarding from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity-related troubleshooting.
Collaborate with other IT teams on escalated issues and project-related tasks.
Follow security protocols and support activities related to antivirus, patching, and data protection policies.

What you bring

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2+ years of experience in desktop support, helpdesk, or an IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Tools and systems

Windows, macOS, Linux
Office 365
ServiceNow, Zendesk, JIRA
VPN, remote desktop
Active Directory, Group Policy
SCCM, Intune, JAMF
CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator

Preferred

Experience with macOS or Linux environments.
IT certifications including CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools such as SCCM, Intune, or JAMF.

Location and experience

Location: Charlotte, NC (onsite)
Experience: Minimum 2 years

How to apply

Forward your resume to careers.us@axiomtechnologies.com.

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23d ago

IT Support Specialist

IMG Citrus, Inc. Vero Beach, FL

Vero Beach, FL

23d ago

Full time Av Support Computer Skills Desktop Support

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Job Description

The IT Support Specialist serves as the first point of contact for end user help desk requests at IMG Citrus, Inc. The role resolves issues or escalates them when needed, while also supporting basic IT administration and providing onsite and remote support across organizational locations.

Responsibilities

Provide first tier support for end user requests, including hardware, software, and computer systems, and properly route issues for escalation.
Support all organizational locations statewide with both onsite and remote assistance; travel to remote locations at least once per week using a company vehicle.
Troubleshoot and correct problems on end user computing equipment issued by the department.
Handle IT hardware purchasing, manage the Purchase Order system with Central Inventory, and support bank reconciliation and coding with Accounting.
Organize and manage equipment for checkout; maintain IT hardware inventory, reorder supplies when needed, ensure proper labeling, and manage company hardware through supporting systems.
Support onboarding and termination activities, including new account creation or deletion, issuance or repossession of hardware, and computer system setup.
May run Ethernet cable and install hardware such as radio systems for PtP networks and Access Points.
Set up and manage conference room Audio/Video.
Work with supervisors to help implement internal systems that are new or needed.
Maintain the internal ticketing system by opening daily tickets, opening follow-up tickets, and keeping the knowledge base up to date.
Stay current with new computer technology and understand how changes relate to ongoing problems and strategic planning.

Required Education

High School Diploma required.

Requirements

AA Degree in Information Systems or higher, Computer Science, or a related field preferred.
One or more years of IT desktop support experience preferred.
Knowledge of Windows operating system (Windows 10 & above).
Linux and Mac OS knowledge is a plus.
Knowledge of Google Workspace environment, including Gmail, Google Sheets, Google Forms, and Google Docs.
Knowledge of MS Office Suite including Excel and Word.
Basic report building and dashboarding skills are a plus.
Good documentation and inventory keeping skills.
Proficiency using research tools to solve problems independently.
Basic knowledge in conference room and teleconferencing A/V.
Basic proficiency with network hardware, switches, modems, and access points expected.
Strong communication skills for working with users.
Strong organizational skills with the ability to prioritize work effectively.
Innovative problem solving, research, and analytical skills.
Valid driver’s license and clean driving record.
Must be 21 years of age to drive a company vehicle.

Technologies

Windows operating system (Windows 10 & above)
Linux
Mac OS
Google Workspace (Gmail, Google Sheets, Google Forms, Google Docs)
MS Office Suite (Excel, Word)
Conference room Audio/Video
Ethernet cable
Radio systems for PtP networks
Access Points
Internal ticketing system
Knowledge base
Network hardware, switches, modems

Work Hours and Environment

Full-time position.
Monday through Friday, 40 hours per work week.
Occasional evening and weekend work may be required as job duties demand.
Professional office environment.
Uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Walking and standing for short periods of time.
Occasional bending, lifting, and carrying of objects.
May work in an outdoor setting as required.