Software Engineering Support Jobs

1 job found

3d ago

Warehouse IT Support Specialist-Senior

Zonberation Group Old Bridge, NJ

Old Bridge, NJ

3d ago

$35 - $41/hr Full time Senior Computer Skills Data Integration

Apply Now

Job Description

Join Zonberation Group as a Senior IT Support Specialist for Warehouse Operations and enjoy an on-site role that keeps pace with a high-volume e-commerce fulfillment environment. This position offers a dedicated 401(k) plan and a daytime 8-hour schedule, with flexibility for overtime to support operational needs. Based on location in Old Bridge, NJ, you will provide hands-on IT support across US warehouse sites, focusing on hardware, network, and security to keep our operations smooth and secure.

Overview

We are seeking a skilled and proactive Senior IT Support Specialist – Warehouse Operations to deliver efficient, high-quality IT support tailored to meet regional user needs, enhance collaboration, and support our global goals. The role expands on-site coverage to support e-commerce warehouse operations with a high-volume fulfillment footprint.

Work Location

In person at 400 Fairway Ln, Old Bridge, NJ.

Pay

USD 35.00 - 41.00 per hour.

Technologies

ServiceNow
Jira
WMS (Warehouse Management System)
PXE boot
VPN
MDM/EMM
PowerShell
Python
Bash
Windows OS
macOS

Benefits

401(k)

Responsibilities

Perform multi-point network testing across the warehouse floor (wired and wireless signal strength, speed, and stability); test mobile data connectivity on PDAs across zones; troubleshoot connectivity issues and escalate with structured fault descriptions (ping/trace outputs, scope).
Coordinate wired port additions, AP placements, and camera endpoint requests with business planning and infrastructure teams.
Monitor and maintain security camera NVR systems to ensure continuous operation during business hours.
Ensure server room peripheral systems remain operational during business operations; conduct weekly and monthly site inspections of server rooms and IT infrastructure; perform hardware health checks and escalate proactively.
Maintain IT asset inventory: device requests, allocation, damage assessment, decommission, and retirement workflows.
Serve as the first point of contact for IT incidents and service requests submitted via the ticketing system; troubleshoot warehouse-specific hardware including PDA/handheld scanners, barcode readers (Honeywell, Zebra), label printers, ruggedized devices, and WMS terminals.
Support, configure, and perform firmware upgrades on PDA devices, including local upgrades and SD card-based methods; manage PDA network onboarding (collect MAC addresses, whitelist requests, and coordinate production network access).
Support sorting machine daily network faults and assist with installation and configuration; troubleshoot and calibrate electronic weighing scales used in fulfillment operations.
Support industrial PCs (IPC): system wipe, OS reimaging, and PXE boot configuration.
Resolve printer faults including paper tray errors, USB recognition, and driver installation (including remote installation without admin rights).
Troubleshoot Windows issues (BSOD recovery, AHCI mode configuration, KMS activation, OS-level problems); support end-user devices (desktops, laptops, monitors, peripherals).
Diagnose and resolve video conferencing audio/video issues; remote remediation and troubleshooting via VPN; support collaboration platform issues (version management, reinstallation, configuration cache clearing).
Assist in maintaining server room infrastructure (Network, Power & UPS, HVAC); log all support requests and resolutions in the IT ticketing system; track time and effort against tickets for reporting and chargeback.
Maintain and contribute to the warehouse IT knowledge base and FAQ documentation; process device requests through the asset management system (approvals, allocation, delivery); handle damaged device workflows (repair value, returns, retirement/recycling).
Follow data security protocols: ensure user data is wiped before any device is shipped or transferred; perform full disk wipes on Windows and macOS devices, removing drives when remote wipes are not possible; manage remote access tool permissions.
Work a standard 40-hour week with flexibility for overtime; participate in all incident responses during shift hours per SLAs; escalate out-of-hours incidents per defined path; complete shift handover documentation for continuity across teams.
Escalate unresolved issues to the appropriate IT line (Network, Hardware, Security, AV) or Tier 2/3 support per escalation matrix.

Requirements

2+ years of IT support experience, preferably in a warehouse, logistics, manufacturing, or operations environment.
Hands-on experience with warehouse IT hardware: barcode scanners (Honeywell, Zebra), label printers, PDAs, and ruggedized devices.
Experience with network device onboarding, MAC address whitelisting, and production network access workflows.
Familiarity with WMS platforms and ability to diagnose and resolve user-level issues.
Working knowledge of Windows OS troubleshooting: BSOD recovery, AHCI configuration, KMS activation, and driver installation.
Basic network troubleshooting: TCP/IP, DHCP, DNS, Wi-Fi, VLAN, ACL, with ability to interpret ping/trace output.
Experience with IT asset management: device requests, allocation, damage handling, and decommission workflows.
Experience with IT ticketing systems (ServiceNow, Jira, or equivalent).
Understanding of data security requirements for device wipe and decommission, including disk removal procedures.
Physical ability to work on a warehouse floor, standing for extended periods and lifting up to 40 lbs.
Ability to work independently on shift with minimal supervision and make sound decisions under pressure.
Excellent communication skills, able to explain technical issues clearly to non-technical staff.
Reliable and able to commit to a consistent 8-hour daytime shift schedule, 5 days per week; comfortable commuting to the warehouse site.
Experience supporting sorting machines, conveyor systems, or automated fulfillment equipment; experience with electronic scale calibration and fault resolution in a warehouse setting.
Hands-on IPC support experience: system wipe, OS reimaging, and PXE boot configuration.
Experience with RF network testing tools and multi-point signal mapping in warehouse or large facilities.
PDA device management platforms (MDM/EMM); industry certifications such as CompTIA A+, Network+, or equivalent.
Basic scripting skills (PowerShell, Python, or Bash) for automation; experience in a BPO or managed services model with SLA accountability.
Bilingual (English plus Mandarin or Spanish) preferred.
In person at 400 Fairway Ln, Old Bridge, NJ.

Application Questions

Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities.
Could you share your expected hourly rate?

View full job page →

Get Software Engineering Support Jobs alerts

New Software Engineering Support Jobs, daily.