Technical Support Agent

Brivo is hiring a Technical Support Agent to support channel partners and customers using Brivo Access. This is a high-volume, call-center-based role based in Bethesda, MD (onsite), where you will help with first-time installations and collaborate with internal teams to resolve support cases. You will also help shape the technical direction of the iOS platform.

What You’ll Do

• Handle inbound support requests from chat, phone, and email
• Manage multiple cases efficiently using Zoho Desk ticketing
• Provide technical support to the Inside Sales and Sales Engineering teams
• Test and evaluate new technologies
• Develop camera support files
• Complete additional related duties as assigned

Minimum Qualifications

• Minimum 2 years of relevant experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficiency with, or ability to quickly learn, a range of hardware and software
• Intermediate networking knowledge
• Intermediate Linux knowledge

Tools and Technologies

• Zoho Desk
• iOS
• Linux

Compensation and Location

Bethesda, MD (onsite)

$19 - $21 per hour

Benefits

• Competitive medical, vision, and dental plans (including company-offset premiums)
• A 401k with company match
• Accrued Paid Time Off (PTO) policy

Brivo supports a team approach with in-person collaboration and a “one-team” atmosphere. The team is global, and Brivo prioritizes candidates located in the DMV area (DC, Maryland, Virginia) or Austin, Texas to facilitate high-bandwidth collaboration. Beyond day-to-day support work, this role contributes to essential systems focused on protecting the health, safety, and welfare of people and property worldwide.

Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following the merger with Eagle Eye Networks, Brivo is building a platform intended to support the future of AI-driven security, with a premium onsite experience that includes communal meals, recurring social events, and fully stocked workspaces.