Technical Support Analyst

IDR, Inc. is hiring a Technical Support Analyst for a long-term contract opportunity based in Brentwood, TN (remote). This role supports a healthcare environment and includes 10-20% travel on the West Coast, with work centered on documenting and resolving technical issues across hardware, software, and network systems.

You will interact with healthcare staff and executives as you troubleshoot day-to-day technology problems, coordinate with internal support teams, and present technical information in a way that non-technical users can act on. The position also requires independent task management, prioritization, and the ability to support multiple facilities as travel needs arise.

Responsibilities

• Document and respond to customer requests and technical issues involving hardware, software, and network systems.
• Collaborate with support teams to resolve technical problems in a timely manner while maintaining high-quality service.
• Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and related hardware.
• Communicate technical information clearly to non-technical staff, including clinical personnel.
• Work independently, prioritize tasks effectively, and support multiple facilities with travel up to 20% as required.

Requirements

• 4+ years of applicable IT experience in a large enterprise environment.
• Strong working knowledge of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
• Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
• Excellent communication skills, including the ability to guide non-technical users.
• Valid driver’s license and reliable transportation, with the ability to travel as needed.

Technologies

• Windows OS
• Active Directory
• Microsoft Office 365
• Azure
• VMware

Benefits

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more
• Opportunity to get in with an industry leading organization
• Medical, Dental, Vision, and Life Insurance

Why IDR

• 25+ Years of Proven Industry Experience across 4 major markets
• Employee Stock Ownership Program
• A Dedicated Engagement Manager committed to your support and success
• ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 years in a row