Anderson Brothers Bank is seeking a Technical Support Analyst to deliver first-level technical assistance on-site in Mullins, SC.

Provide first-level support to end-users for hardware, software, and network issues via phone, email, and chat.
Troubleshoot and resolve technical problems efficiently while maintaining high-quality customer service.
Escalate unresolved issues to higher-level support teams and maintain an issue log for tracking.
Monitor and maintain system performance, including software upgrades, patches, and backup systems.
Assist with setup, configuration, and deployment of computers, mobile devices, and peripherals.
Document technical procedures, FAQs, and solutions for commonly reported issues.
Train users on new software applications or systems as needed.
Collaborate with IT teams to improve overall service levels.
Stay current on emerging technology trends and technical support best practices.
Support the configuration, installation, and ongoing management of security systems.
Help users resolve security access issues, including password resets, two-factor authentication, and secure VPN access.
Monitor and escalate incidents related to cybersecurity threats in real time to ensure timely response and resolution.

Experience providing first-level technical support for end-users across hardware, software, and network issues.
Ability to troubleshoot and resolve problems efficiently with a focus on customer service quality.
Ability to log, track, and escalate unresolved issues to higher-level support teams.
Familiarity with maintaining system performance, including software upgrades, patches, and backups.
Experience assisting with setup and configuration of computers, mobile devices, and peripherals.
Comfort documenting procedures, FAQs, and solutions for common technical issues.
Ability to support security system configuration and ongoing management.
Ability to assist with security access support such as password resets, two-factor authentication, and secure VPN access.
Ability to monitor and escalate cybersecurity-related issues promptly.

Technical Support Analyst

Job Description