Technical Support Engineer

EST Analytical offers a challenging and dynamic career within a growing multinational organization, paired with an open, collegial culture and collaboration with industry leaders. This onsite role in Cincinnati, Ohio supports combustion analyzers and provides front-line technical assistance, CRM ticket management, and hands-on instrument maintenance. The position offers a competitive salary in the range of $60,000 to $70,000 per year plus a comprehensive benefits package.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Compensation

Salary range is $60,000 to $70,000 per year. This is complemented by a comprehensive benefits package as part of a dynamic career within a growing organization.

Responsibilities

• Provide technical support via phone and email
• Create support tickets using our CRM database and follow up on open tickets in a timely manner
• Escalate problems to second-tier support when required
• Provide remote assistance for software diagnostics using TeamViewer and other tools
• Perform repairs and prepare loaner equipment
• Assist field service engineers with sending parts/tools when required
• Focus on combustion analyzers (carbon, nitrogen, sulfur)

Requirements

• Associate’s degree required
• Mechanically inclined with the ability to troubleshoot and repair instrumentation
• Affinity towards learning new software programs
• Ability to provide first-line technical customer support via phone and email
• Reliable and dependable, self-motivated, capable of working unsupervised as part of a team
• Professional appearance and attitude
• Excellent verbal and written communication skills