Microsoft Dynamics 365 Support Jobs

1 job found

9d ago

Technical Support Engineer

Dataworks Plus Greenville, SC

Greenville, SC

9d ago

$55k+/yr Full time Application Support Customer Support End User Support

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Job Description

The Technical Support Engineer role at Dataworks Plus is based onsite in Greenville, SC and focuses on delivering email and phone technical support, coordinating with project management and engineering teams, and diagnosing issues across Windows and Windows Server environments, networks, and SQL Server. The position includes on-site visits and meticulous CRM documentation, with an annual salary of USD 55,000.

Responsibilities

Provide email and telephone technical support to customers.
Collaborate with project management, project engineering, and development teams to deliver effective solutions.
Travel to customer sites as needed; some travel required.
Adapt quickly to and learn proprietary technologies.
Diagnose hardware and software problems.
Maintain professional and timely communication with customers by phone and email.
Document problems and resolutions accurately in Microsoft Dynamics CRM in a timely manner.
Coordinate, research, and analyze special projects and reports.

Requirements

Must pass FBI background check and other screenings required for vendors working with law enforcement.
Strong communication and collaboration skills in a team environment.
Willingness to travel to customer locations; some travel required.
Ability to quickly adapt to and learn proprietary technologies.
Knowledge of Windows operating systems.
Knowledge of Windows Server environments.
Knowledge of modern network technologies and equipment.
Basic familiarity with Microsoft SQL Server is strongly preferred.
Strong problem solving, initiative, troubleshooting hardware and software problems, and multitasking abilities are desired.
Ability to coordinate, research, and analyze special projects and reports.
Professional and timely customer communication by phone and email.
Ability to accurately document problems and resolutions in Microsoft Dynamics CRM in a timely manner.
Technical support experience: 2 years required.

Technologies

Microsoft Dynamics
Windows operating systems
Windows Server environments
Microsoft SQL Server

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Majors / Interests

Computer and Information Sciences

Job Functions

Communications/Writing
Computer Repair & Maintenance
Customer Service
Helpdesk
Information Technology

Experience

Technical support: 2 years required

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