Technical Support Engineer - GIS

The Technical Support Engineer - GIS role at Schneider Electric is focused on supporting a GIS software solution for internal and external customers. In Fort Collins, Colorado, you will investigate and resolve complex client issues while collaborating with development and subject matter experts.

Onsite Location

Fort Collins, CO (onsite)

Salary

USD 86,400 - 129,600 per yearly

Education

A Bachelor of Science degree in CS or CIS is preferred.

Responsibilities

• Provide technical assistance with supported software for internal and external clients.
• Troubleshoot possible software bugs with subject matter experts and log software bugs with the development team.
• Report client functionality requests or software change requests to the development team.
• Maintain a knowledge base of resolution paths and known issues accessible to both internal teams and external clients.
• Provide proactive communication with clients, account managers, and project managers.
• Assist in monitoring the Technical Support forum and the website.
• Perform other responsibilities as assigned.

Requirements

• Bachelor of Science degree in CS or CIS preferred; relevant job experience will also be considered in lieu of a degree.
• Understanding of coding principles, with the ability to read and understand code.
• Ability to work effectively in a dynamic, fast-paced environment.
• Excellent analytical, problem-solving, and research skills.
• High professionalism in oral and written communication.
• Independence and self-motivation, with a team player mindset and a people-oriented personality.
• Ability to interact professionally with peers, management, and other departments.
• Experience with GIS software, especially Esri-based solutions.
• Experience supporting cloud environments, particularly Microsoft Azure, as well as on-premises infrastructure (a plus).
• Expertise using applications and tools to support and troubleshoot network performance and infrastructure issues (a plus).
• Prior experience writing code (a plus).

Technologies

• GIS software
• Esri
• Microsoft Azure

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• 401(k) with match
• Base salary and incentives
• Company share ownership
• Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera
• Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits

What’s In It For You

• Meaningful work where technical expertise directly supports customer success.
• Growth opportunities in a specialized technical field with continuous learning.
• A supportive team environment focused on innovation and collaboration.
• Exposure to advanced technologies and challenging problem-solving scenarios.