Technical Support Engineer- (Remote)

GE Vernova is seeking a Technical Support Engineer to steer offshore wind turbine service operations from a primarily remote role in Massachusetts. This position combines technical leadership with remote and occasional on-site support, serving as the main point of contact for service operations leadership, production engineers, supervisors, and technicians, while driving continuous improvement in how service activities are prepared for execution.

Compensation and Location

• Salary: USD 87,000 - 145,000 per year
• Location: Massachusetts (remote)

Responsibilities

• Provide first-level remote, and periodically on-site, technical troubleshooting for turbine issues to service teams within scope; escalate or route to the appropriate technical specialists as needed to meet commissioning timelines related to the turbine controller.
• Create and manage technical cases, work orders, and non-conformities for updates to instructions, tools, troubleshooting guides, or customer technical queries in alignment with project and quality processes.
• Support Work Order readiness by defining priorities and assist the back-office purchasing team with tooling and spares lists to streamline daily planning and execution.
• Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
• Collaborate with design and technical support teams to develop world-class troubleshooting guides that reinforce service independence and boost daily efficiency.
• Lead technical and operational improvements affecting main controller, HMI, or SCADA functions for technician operations as well as site-specific operations such as grid outages.
• Drive process improvements with a focus on digitalization, data analytics, and EHS compliance.
• Analyze data to foster continuous improvement in operational safety and quality, with emphasis on warnings analysis and control improvements within overall warning strategies.

Requirements

• 8 years of offshore wind farm experience.
• Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
• Proven track record in wind turbine operation and troubleshooting is mandatory.
• Strong understanding of wind turbine systems including electrical, mechanical, controls, networks, and communication systems.
• Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
• Experience with continuous improvement and quality tools applied to service operations.
• Strong problem-solving, analytical, and interpersonal skills.
• Flexibility, motivation, and ability to work under pressure with the ability to manage multiple priorities simultaneously.
• Strong communication, goal-driven mindset, and team-player approach.
• Proficiency in English for global procedures.

Technologies

• SCADA
• HMI

Benefits

• Medical, dental, vision, and prescription drug coverage
• Health Coach from GE Vernova (24/7 nurse-based resource)
• Employee Assistance Program (24/7 confidential assessment, counseling and referral services)
• GE Vernova Retirement Savings Plan with company matching contributions
• Access to Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off

Working Relationships

Reports to the Technical Support Leader and collaborates with Operations execution teams, including supervisors and technicians on-site at turbines or remotely in the Remote Operation Center. Maintains a strong partnership with the Control team within the Engineering organization.

Relocation Assistance Provided

No