Technical Support Engineer

GE Vernova is seeking a Technical Support Engineer to lead frontline troubleshooting for offshore wind turbine service projects from its Massachusetts base, with a remote work option. The role serves as the primary technical contact for onshore and offshore teams and drives continuous improvement in service preparation and readiness.

Location: Massachusetts (remote). Salary: USD 87,000 - 145,000 per year.

Responsibilities

• Provide first-level remote technical troubleshooting for turbine issues to services teams, with periodic onsite support as needed, and escalate to the appropriate technical specialists to protect commissioning timelines tied to the turbine controller.
• Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guide updates, or customer technical queries in line with project and quality processes.
• Support Work Order readiness by defining priorities and assist the back-office purchasing team with tooling and spares lists to smooth daily planning and execution.
• Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
• Collaborate with design and technical support teams to develop world-class troubleshooting guides that reinforce service technical independence and boost daily efficiency.
• Lead technical and operational improvements affecting the main controller, HMI, and SCADA functions for technician operations and site-specific activities such as grid outages.
• Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
• Analyze data to support continuous improvements in operational safety and quality.
• Provide special focus on warnings analysis and control improvements within the overall warnings strategy.

Requirements

• Minimum of 3 years of offshore wind farm experience.
• Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
• Proven track record in wind turbine operation and troubleshooting is mandatory.
• Strong understanding of wind turbine systems, including electrical, mechanical, controls, and network/communication systems.
• Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
• Experience with continuous improvement and quality tools applied to service operations.
• Strong problem-solving, analytical, and interpersonal skills.
• Flexibility, motivation, and ability to work under pressure while managing multiple priorities.
• Strong communication, goal-oriented mindset, and teamwork skills.
• Proficiency in English for global procedures.

Technologies

• HMI
• SCADA
• Turbine controller

Benefits

• Medical, dental, vision, and prescription drug coverage
• Health Coach from GE Vernova (24/7 nurse-based resource)
• Employee Assistance Program (24/7 confidential assessment, counseling and referral services)
• GE Vernova Retirement Savings Plan / 401(k) with company matching and retirement contributions
• Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off

Working Relationships

Reports to the Technical Support Leader and supports Operations execution teams, including supervisors and technicians working locally on turbines or remotely in the Remote Operation Center. Maintains a strong relationship with the Control team within the Engineering organization.

Additional Information

Relocation assistance: No. For U.S. positions, the pay range is USD 87,000 to 145,000, with geographic differentials of 110%, 120%, or 130% in certain areas; final offer depends on experience, education, and skill set. Bonus eligibility is discretionary and awarded annually. This posting is expected to remain open for at least seven days after July 21, 2026. Benefits include health coverage, access to a GE Vernova Health Coach, and the Employee Assistance Program, along with a comprehensive retirement plan and financial planning resources.