Technical Support Engineer - Residential Energy Storage Systems

Renogy is hiring a Technical Support Engineer to deliver post-sales technical support for Residential Energy Storage Systems (ESS). This onsite role in Ontario, CA focuses on troubleshooting, installer enablement, product validation support, RMA ownership, and standards-driven technical input to support ongoing ESS deployments.

Key Responsibilities

• Provide advanced post-sales support for residential ESS products, including batteries, inverters, solar panels, communication networks, and monitoring platforms through phone, email, remote diagnostics, and on-site visits; diagnose root causes and drive issues to resolution with customers, installers, distributors, and service partners.
• Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; produce technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.
• Reproduce field issues in controlled environments; validate new products and firmware releases; and support engineering with verification and reliability testing for product launches.
• Own technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams; identify recurring failure patterns and partner with Quality and Engineering to drive corrective and preventive actions.
• Create and maintain troubleshooting resources such as guides, FAQs, installation manuals, and service procedures to improve installation quality and reduce support cases.
• Collect and analyze feedback from installers, distributors, and end users, and collaborate with Product Management and Engineering to prioritize field-driven improvements.
• Stay current with codes, standards, and certification requirements; monitor utility and incentive programs (e.g., SGIP, VPP) and provide technical input for product qualification and new business opportunities.

Requirements

• Bachelor’s degree in Electrical Engineering (or related field) or equivalent practical experience.
• 0–3 years of experience in technical support, field service, applications, test, or product/quality engineering.
• Strong understanding of electrical fundamentals with the ability to perform hands-on troubleshooting.
• Excellent written and verbal communication, with confidence working directly with customers and partners.
• Self-motivated team player with strong analytical skills, problem-solving ability, and project management experience.

Role Summary

Renogy is seeking a motivated Technical Support Engineer to support a growing Residential Energy Storage Systems (ESS) business. In this position, you will act as a technical expert for complex post-sales issues, enable installer deployments through training, support validation efforts for new releases, and translate Voice of Customer feedback into actionable product improvements. You will work across installers, distributors, and customers alongside teams including Product, Engineering, Quality, and Operations to address real-world technical challenges and support successful energy storage installations.

Compensation and Location

• Location: Ontario, CA (onsite)
• Salary: USD 60,000 - 70,000 per year