New Jersey

Support Jobs in New Jersey

58 jobs found

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7d ago

Help Desk & IOT Technician

BelovED Community & Empowerment Academy Charter Schools Jersey City, NJ

Jersey City, NJ

7d ago

$49k - $52k/yr Full time Application Support Computer Skills Desktop Support

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Job Description

BelovED Community Charter Schools is hiring a Help Desk & IoT Technician in Jersey City, NJ (onsite) to support everyday technology needs across a K-12 environment and help maintain the reliability of the school’s educational technology systems.

Role Overview

The Help Desk & IoT Technician provides technical assistance to students, teachers, and staff while supporting educational devices, software applications, and network connectivity. The position also includes managing school IoT systems, maintaining accurate inventory records, and helping reduce disruptions through proactive infrastructure issue identification.

Key Responsibilities

Provide technical assistance to students, teachers, and staff by troubleshooting a range of hardware, software, and network connectivity issues.
Support the setup, configuration, and ongoing maintenance of computers, laptops, tablets, projectors, and other educational technology devices.
Maintain regular updates to accurate device and inventory counts.
Install, troubleshoot, and upgrade educational applications, including learning management systems, productivity software, and educational software.
Engage with end-users by offering basic training and practical guidance for technology usage and best practices.
Manage the school’s IoT systems, including cameras, speakers, access control, and related equipment.
Keep detailed records of support requests, resolutions, and IoT equipment inventory for effective tracking and monitoring.
Support the security and integrity of school IT systems by following established security policies and procedures.
Proactively identify and diagnose infrastructure service issues to minimize interruptions and optimize system performance.

Required Education and Experience

High school diploma or equivalent (Bachelor’s degree in IT or a related field is preferred).
Strong interest in technology with a desire to learn and grow in the IT field.
Interest in K-12 education.
Prior experience using Incident IQ is preferred.
Excellent problem-solving and communication skills for interacting with end-users and addressing technical issues.
Basic knowledge of computer hardware, operating systems, and software applications.
Customer-focused attitude with a commitment to exceptional service for students, teachers, and staff.
Ability to work collaboratively in a team environment and contribute to a positive, engaging work culture.
Prior experience in an educational setting is a plus, but not required.

Technologies

Incident IQ
IoT
Learning management systems
Productivity software
Educational software

Compensation and Location

Location: Jersey City, NJ (onsite)
Salary: USD 49,000–52,000 per year

Benefits

Medical
Dental
Pension
Paid Time Off

About the Role at BelovED

BelovED Community Charter Schools is seeking a dedicated Help Desk Technician to support students and staff by ensuring the smooth operation of the educational technology infrastructure. The position offers the opportunity to build experience in educational technology while contributing to a supportive and active learning environment.

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11d ago

Help Desk Analyst

Computer Aid, Inc. Trenton, NJ

Trenton, NJ

11d ago

$28 - $32/hr Full time Customer Service Help Desk Support Incident Management

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Job Description

Provide first-line technical support by troubleshooting and resolving end-user issues while keeping service requests moving through to resolution.

Receive, prioritize, and respond to technical support requests from end users
Troubleshoot and resolve P1 and P2 incidents in a timely and efficient manner
Escalate complex or higher-level technical issues to the appropriate IT teams
Maintain accurate documentation of support requests, troubleshooting activities, and issue resolutions
Communicate ticket status, updates, and resolutions effectively to end users and stakeholders
Deliver customer-focused technical support while maintaining established service quality standards
Collaborate with IT teams to support efficient issue resolution and knowledge sharing
Participate in training sessions to enhance technical knowledge and customer service skills
Monitor support queues and ensure tickets are handled according to established service levels
Support continuous improvement initiatives related to help desk operations and customer support processes

Requirements

3+ years of experience providing technical support and troubleshooting assistance
3+ years of help desk or service desk operations experience
3+ years of experience using ticketing systems to track and manage support requests
3+ years of experience resolving P1 and P2 incidents
Strong customer service and end-user support skills
Experience collaborating with IT teams and technical support groups
Strong verbal and written communication skills
Ability to prioritize multiple issues and work effectively in a fast-paced environment
Strong analytical and problem-solving abilities
Ability to document troubleshooting steps and issue resolutions accurately

Preferred

3+ years of documentation experience
Experience supporting enterprise users in a large organizational environment
Experience working with IT service management processes and best practices

Schedule and Worksite

Full-time contract role
Hybrid in Trenton, NJ
Schedule: 3 days onsite, 2 days remote

Pay

USD 28 - 32 per hour
Exact compensation may vary based on location, experience, and education

Benefits

Medical, dental, and vision insurance
401k retirement account access
Paid sick leave and/or other paid time off as provided by applicable law

Physical Demands

Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work involving sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings
Ability to conduct repetitive tasks on a computer, using a mouse, keyboard, and monitor

Reasonable Accommodation

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, direct inquiries to application.accommodations@cai.io or (888) 824-8111.

EEO Statement

Computer Aid, Inc. (CAI) is committed to equal employment opportunity and does not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. CAI policy includes affirmative action and prohibits harassment and retaliation related to protected status or filing/participating in discrimination complaints under applicable federal, state, or local EEO laws.

Req Number: R8379

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11d ago

Helpdesk Support Analyst

Emmi Dessert USA Kenilworth, NJ

Kenilworth, NJ

11d ago

$90k - $90k/yr Full time End User Support Freshdesk Help Desk Support

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Job Description

Emmi Dessert USA is seeking a Helpdesk Support Analyst to provide day-to-day technical desktop support and troubleshooting for IT infrastructure in a Kenilworth, NJ onsite environment. In this role, you will support end users across Windows-based systems, administer enterprise applications such as Microsoft Office 365, and serve as an escalation point to help ensure service-level agreements are met with third-party MSP vendors.

What you’ll do

Provide timely technical support to Windows 11 users for hardware and software issues.
Monitor desktops for hardware and software failures, then work to resolve identified problems.
Act as an escalation point, including managing relationships and coordinating with 3rd-party MSP vendor(s) to ensure SLAs are met.
Maintain and update hardware and software inventories.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices.
Support and maintain user account information, including rights, security, and systems groups.
Complete new user equipment buildouts.
Field incoming help requests, document user information, and capture the nature of each issue.
Resolve requests when possible or escalate problems to the appropriate technical resource.
Assist with the design and development of standardized operational management reports used to identify issues and monitor computers.
Research, analyze, and provide hardware and software quotations, ordering information, and purchasing details to support equipment requests.
Communicate application problems and issues to management, development teams, and end users.
Be willing to lift and move printers and workstations, up to 45 lbs (20 kg).
Create and maintain IT documentation.

Requirements

Ability to troubleshoot both hardware and software.
Windows 11 and Office 365 experience.
Experience with SonicWall and SonicWall VPN.
Knowledge of Microsoft O365 applications including Word, Excel, PowerPoint, Access, Outlook, Teams, and SharePoint.
Experience fielding incoming help requests and documenting user information and the nature of problems.
Ability to resolve requests or escalate when required to the appropriate technical resource.
Ability to assist with standardized operational management report design and development.
Research and analysis skills to support hardware and software quotations, ordering, and purchasing information.
Strong organizational, problem-solving, and interpersonal skills.
Ability to install, remove, or repair basic computer systems.
Good documentation skills and great communication, including active listening and comprehending system details.
Willingness to lift and move printers and workstations up to 45 lbs (20 kg).

Technologies

Microsoft Office 365, Windows 11
SonicWall, SonicWall VPN
Microsoft O365 applications: Word, Excel, PowerPoint, Access, Outlook, Teams, SharePoint
Antivirus tools
VPN Remote Access
LogMeIn
Freshdesk

Compensation and work location

Location: Kenilworth, NJ (onsite)
Salary: USD 90,000 per year
Work type: In person

Education and experience

Bachelor’s degree in computer science (or equivalent experience/qualification).
Minimum experience: 2 years.
2 to 4 years of engineering experience supporting end users.
Hands-on troubleshooting experience with Microsoft Office 365.
Hands-on experience with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk, and other IT management tools.
Help desk experience: 2 years (required).
VPN experience: 2 years (required).

Benefits

401(k) and 401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

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16d ago

Help Desk Representative Tier 1

Blackwood Campus Blackwood, NJ

Blackwood, NJ

16d ago

$20+/hr Part time Customer Service Customer Support End User Support

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Job Description

The Help Desk Representative Tier 1 at Blackwood Campus provides first-level technical support for campus users, handling inquiries and troubleshooting across hardware and software. Support is delivered in person, by phone, or electronically, with issues diagnosed, documented, and routed through standard help desk processes.

Role Overview

Provide technical assistance to users in person, via phone, or electronically.
Diagnose and resolve hardware and software issues following established help desk procedures.
Log and route requests, documenting resolutions and tracking problem status.
Administer help desk software and prepare activity reports.
Stay current with system information, changes, and updates.

Key Responsibilities

Respond to technical assistance requests in person, via phone, or electronically.
Research questions using available information resources.
Advise users on appropriate next steps.
Follow standard help desk procedures for each interaction.
Log all help desk interactions and maintain accurate documentation.
Redirect issues to appropriate resources when needed.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports reflecting help desk activity.
Support coverage with a flexible work schedule, including occasional night and weekend support.

Minimum Qualifications

Associate’s degree or equivalent work experience.
Proven customer support experience.
Oral and written communication skills.
Excellent interpersonal skills with a customer service focus.
Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
Knowledge of relevant call tracking applications.
Ability to collaborate in a team environment.
A flexible work schedule required with occasional shift changes.

Education

Associate’s degree or equivalent work experience.

Schedule

Part time position requiring a flexible schedule, with occasional shift changes and support coverage during nights and weekends.

Pay and Location

Location: Blackwood, NJ (onsite)
Salary: USD 20 per hourly
Job Type: part time

Benefits

Retirement plan.
Short-term disability plan.
Paid time off policy, including paid holiday time.
Employee Assistance Program (EAP).
Tuition reimbursement.
Tuition waiver programs.
Professional development opportunities.

Application Details

Published Salary Range: $20.00/hour
Job Open Date: 08/17/2026
Job Close Date: Open Until Filled Yes
Application Types Accepted: Main App - Applicant

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16d ago

Entry Level - Help Desk Tech

COREHIRE Marlton, NJ

Marlton, NJ

16d ago

$40 - $55/hr Full time Computer Skills Customer Support End User Support

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Job Description

This entry-level role supports end users with reliable first-response help desk assistance for hardware, peripherals, and software.

Responsibilities

Deliver first-level support via phone, email, remote, and on-site channels for desktops, laptops, printers, and related devices
Log reported issues and document problem resolutions in the ticketing system
Build and maintain knowledge of the products and services supported by the Help Desk team
Handle incident documentation, escalation, tracking, and follow-up
Participate in the on-call rotation as scheduled
Complete assigned training and certification requirements
Support additional tasks as assigned by the Help Desk Lead

Requirements

Genuine interest in technology and eagerness to learn
Clear, friendly, and professional phone manner
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users
Ability to manage multiple assignments with attention to detail
Hands-on experience with Microsoft Windows Desktop Operating Systems
Reliable transportation to support on-site needs
Ability to lift and move PC system components as needed

Location

Marlton, NJ (onsite)

Compensation

USD 40 - 55 per hour

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21d ago

Help Desk Support Technician

Interstate Waste Services Teaneck, NJ

Teaneck, NJ

21d ago

$26 - $33/hr Full time Application Support Computer Skills Customer Support

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Job Description

Interstate Waste Services is seeking a Help Desk Support Technician to serve as first-line support for company employees. In this onsite role in Teaneck, NJ, you will troubleshoot hardware and software questions, manage help desk tickets, and provide user assistance through phone, email, computer chat, and in-person visits when needed.

You will also help coordinate support when issues cannot be solved internally, escalate matters to the next level as appropriate, and travel to other IWS facilities in NY, NJ, CT, and OH (approximately 25% local travel) to deliver onsite support.

What you’ll do

Manage help desk tickets in a timely manner.
Respond to employee issues via phone, email, computer chat, or site visit.
Take ownership of user problems, follow up to confirm resolution, and be proactive when working through recurring or complex issues.
Support users with computer equipment and software by providing training and practical guidance.
Arrange external technical support when problems cannot be resolved in-house.
Escalate issues to the next level when necessary.
Develop and apply a general understanding of OS and application operations related to company offered services.
Create, edit, and organize department documentation.
Provide onsite support to IWS facilities across NY, NJ, CT, OH, and future locations as required; travel is expected when needed.

What you’ll need

Strong knowledge of Microsoft-based operating systems within a network environment.
Strong knowledge of the Microsoft Office suite of applications.
Experience using computer imaging software.
Ability to diagnose and resolve basic computer technical issues.
Knowledge of Apple Mobile devices and tablets.
Good understanding of TCP/IP networking.
Good understanding of PC hardware setup and configuration.
Ability to work independently and efficiently to meet deadlines.
Highly organized approach to keeping help desk tickets in order.
Excellent oral communication skills.
Ability to carry or transport various hardware.
Self-motivated, detail-oriented, and organized work style.

Tools and technologies

Microsoft-based operating systems
Microsoft Office suite of applications
Computer imaging software
Apple Mobile devices and tablets
TCP/IP networking
PC hardware setup and configuration

Compensation

Hourly rate: $26.00 to $33.00
Minimum hourly: $26.92/Hr
Maximum hourly: $33.00/Yr

The job description is intended to represent the general functions of the role and is not exhaustive. Other duties may be assigned, requested, or required, and certain aspects of the position may change without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on any protected basis.

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21d ago

Help Desk Technician

YMCA Westfield, NJ

Westfield, NJ

21d ago

Full time Application Support End User Support Hardware Support

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Job Description

The Westfield Area YMCA seeks a Help Desk Technician to partner with the IT Director in maintaining the organization’s support ticket system and delivering user-focused technical support. This is an in-person, on-site role in Westfield, NJ.

Role Overview

In this position, you will help manage and resolve end-user requests, support Microsoft 365 administration, and assist with web, media, and device support. The role also includes documentation, asset lifecycle support, cybersecurity best practices, and coordination on projects as needed.

Key Responsibilities

Support the organization through computer help desk expertise, including prioritizing and ownership of tickets for staff support, troubleshooting issues, and reporting outcomes.
Maintain the Microsoft 365 platform, including SharePoint and CoPilot configuration, and provide user training and support along with system administration.
Assist with data, user, and file maintenance, including photo and document/file storage and user account management related to web, media, and device support.
Support staff development by developing and providing training to improve staff proficiencies.
Create and maintain functional documentation, including how-to guides, Standard Operating Policies and Procedures, and network/system documentation.
Provide project assistance, including research, quotes, scoping, timelines, installation, and ongoing support.
Maintain cybersecurity best practices for systems, devices, and users, including raising awareness of digital vulnerabilities and exploitations through user testing and training.
Analyze problems and processes to identify solutions aligned with strategic plan goals.
Optimize and maintain the lifecycle of assets, including replacement planning and status tracking.
Work independently or with others as required while maintaining communication through task or project completion.
Provide technical and equipment support for onsite, remote, and virtual meetings.
Attend meetings and perform other related duties as assigned by the Supervisor, including working on ladders.
Be available for after-hours assistance and remain flexible for planned projects or emergencies, whether remote or onsite as required.
Develop and maintain the organization’s support ticket system and provide personalized technical support for end users.
Grow the knowledge base to support enterprise software, VOIP phone systems, camera surveillance, and network infrastructure.
Use strong verbal and written communication skills to act as a hub of IT information for staff and volunteers.

Required Qualifications

Associate’s degree in computer science or a related field preferred, or equivalent experience.
Minimum two years of experience supporting help desk ticketing systems, Microsoft software and Operating Systems, HTML/CSS, documentation techniques, social media platforms, and basic networking infrastructure.
Strong problem-solving skills and the ability to communicate technical issues to non-technical individuals.
Knowledge of and commitment to the YMCA mission and the capacity to build strong kids, families, and communities.
Ability to articulate and model the YMCA core values of Caring, Honesty, Respect, and Responsibilities.
Must be able to lift at least 50 lbs.
Physical requirements include standing, walking, reaching with hands or arms, meeting strength and lifting requirements, climbing or balancing, stooping, kneeling, crouching, or crawling; frequent sitting; manipulating objects/tools/controls; and speaking clearly and hearing. Occasionally required to ascend/descend a ladder.
Vision abilities required: close vision, distance vision, peripheral vision, and depth perception.

Preferred Education

An Associate’s degree in computer science or a related field is preferred.

Technologies

Microsoft 365
SharePoint
CoPilot
HTML/CSS
Microsoft software
Operating Systems
VOIP phone system
Camera surveillance
Web infrastructure
Social media platforms

Required Certifications

ASHI Basic Life Support (BLS) for Healthcare Providers and Professional Rescuers
ASHI Basic First Aid
EPI and Asthma certifications
Equivalent certifications are acceptable, or must be obtained within 90 days of hire and performed in accordance with required training