Technical Support I

Maverick Payments is hiring a Technical Support I to help deliver payments-related support that customers and partners can count on. This onsite role in The Woodlands, TX supports a superior client experience by troubleshooting POS and payment setup issues, guiding merchants on system use, and ensuring each inquiry is handled with care.

In this position, you will work under the direction of the Technical Support Manager, responding across phone, email, chat, and any future support channel. If you enjoy solving technical problems, maintaining organized case documentation, and learning departmental systems, policies, and procedures, this role offers a structured path to grow your skills in payments technology.

What you’ll do

• Provide first-class customer service and support via telephone, email, chat, and additional channels as they become available.
• Triage inbound communications, monitor priority of tickets in the queue, and process and escalate tickets as needed.
• Maintain accurate and complete records of inquiries and issues handled.
• Build and retain strong knowledge of departmental systems, policies, and procedures, using tools and systems consistently to strengthen team knowledge.
• Setup, configure, and download POS terminals and pin pads, including value-added software and online payment gateways.
• Assist Sales partners and merchants with adding equipment and services to merchant accounts.
• Support Sales Partners with POS hardware and software selection based on client needs.
• Troubleshoot setup and connection issues, including dial-up, TCP/IP, and GPRS, plus research processing errors.
• Provide guidance and training to clients on using POS systems.
• Follow card brand compliance rules and regulations to protect the security and integrity of sensitive information.
• Contribute to process improvements by identifying barriers, thinking critically, and offering additional solutions.
• Support specialized projects as directed by the leadership team.
• Perform other duties as assigned.

What you’ll bring

• High school diploma or equivalent.
• 2+ years of relevant technical experience.
• Proficiency with Microsoft Suite.
• Knowledge of point-of-sale systems and related peripherals.
• Applicable TSYS knowledge.
• Experience working in a call center environment.
• Strong communication skills, including the ability to listen well and clearly convey technical directions in verbal and written form.
• Strong analytical and research skills with a focus on attention to detail.
• Ability to work autonomously while maintaining a high output of quality work.
• Demonstrated responsibility, reliability, and trustworthiness.
• Ability to ensure work and information are complete and accurate, including preparation and follow-through on commitments.
• Ability to support the organization’s vision and values, and to focus efforts on achieving results aligned with organizational objectives.

Tools and systems you’ll use

• Microsoft Suite
• Point-of-sale systems, POS terminals, and pin pads
• Online payment gateways
• Dial-up, TCP/IP, and GPRS
• TSYS

Benefits

• Competitive Salary, plus bonuses and incentives.
• Comprehensive employer-sponsored health, vision, and dental insurance programs.
• Paid time off, paid sick, and paid holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to career development and advancement.
• Employee recognition programs and company-sponsored events.
• Vibrant office culture with team building, birthdays, work anniversaries, snacks, and more.

Pay range: $25 - $27 / hr.

Location: The Woodlands, TX (onsite)